IT Engineer
The Blue Group
Total years of experience :1 years, 10 Months
• Windows server 2012 R2/2016 installation.
• User account management in Active Directory.
• Giving permissions to the shared folders as per company policy.
• Resolving daily tickets raised to service desk.
• Acquire technical knowledge dynamically and quickly to work towards problem resolution.
• Creating emails and assigning groups in Office 365
• Email license management in 365.
• Helping new staff with computers, printer, and email activation.
• Managing user’s data backup in Veeam.
• Creating user accounts in AD, adding them to DG, password reset and allocation of network shared resources.
• Troubleshooting domain login issue.
• Management of network ports from Meraki Dashboard.
• Hands on experience in Apple Mac OS.
• Managing windows updates through WSUS
• Experience in ManageEngine, Faveo and Fresh service for IT support.