عمران محمود

IT Support Consultant في Euro Group Ltd

• المملكة المتحدة - لندن
• أشغل هذه الوظيفة منذ مايو 1999

Collecting and monitoring data generated by customer feedback, noting trends or spikes in responses
Assisted clients to resolve hotel technical issues and fiscal details, updating database records
Configured details on the central database
Acting as single point contact for calls, following the issue to resolution without additional referral.
Working to engage with clients having communication issues, being patient and empathetic to ensure they received the full service in a way that they could make informed decisions going forward.
Taking pride in responding to and resolving the needs of a broad range of clients and issues.
Maintaining up to date knowledge of legal and regulatory frameworks, providing technical accurate support
Working as a field support technician agent on the client’s site, using own initiative within the company SOP framework
Facilitating staff meetings and discussions as appropriate, mentoring new staff and trainees
Implemented and tested new hotel software applications, which resulted in the upgrade of the hotel systems.
Designed the website for the hotel which improved market visibility; established new e-mail connections.
Investigated costs and constraints of improving new hotel IT systems.
Improved customer satisfaction by collecting data on customer feedback
Ran and maintained security checks.
Providing 1st Line Support to the staff of the company both in the office or working remotely.
Liaising with third parties with escalated ticket requests.
Helped to maintain to the IT Infrastructure within the business.
Research an implementation of the latest technological procedures into the business.
Maintenance and enhancement of the companies Cyber Security procedures.
Active Directory to manage records.