Supervisor
Treasures Travel & Tourism
Total years of experience :19 years, 3 Months
Monitoring a professional team handling all the aspects of travel requirements for clients, including Flight Booking, Hotel Reservations and Land arrangements like transfers, car rentals, sightseeing, etc. for Corporate as well as Walk-in clients.
Assisting clients with Visa process and arranging all the necessary documents to obtain the Visa.
Preparing Medical holidays with a special care and personalized medical services.
Meeting special requests for Honeymooners and VIP guests including booking of charter flights, chopper transfers, arranging of meet and assist services and other luxury services.
Handling Group packages for leisure clients and Mice Packages for various corporate clients.
Working out best quote for Holiday packages for Leisure and Corporate Clients.
Assisting clients in obtaining Schengen Visa.
Handling Hotel Bookings and Car Bookings.
Making flight travel arrangements of clients as per their travel plans.
Handling Group Inclusive Tours of departures to/from various destinations.
Handling E-ticket revalidation, reissue and refunds.
Online bookings of Hotel and Car reservations for Leisure Travel
Handling Hotel bookings and Car rentals for deviating passengers
Forecasting the units of Group Inclusive Tours and accordingly liaise with various airlines to create Group Blocks.
Liaising with airlines to negotiate and work out the best possible fares.
Handling Team quality and ensuring productivity is as per company standards.
Fare pricing and setting up prepaid ticket globally.
Liaising with airlines to action process queries if required.
Handling disputes for Agency Debit Memos.
Making travel arrangements for Seafarers (On-signers and Off -signers)
Making reservation, e-ticketing, re-issue, refunds and re-validation on Amadeus system.
Handling Hotel Bookings and Car Bookings.
Handling Team and keeping a check on their quality and productivity.
Handling clients and Instone offices across global network.
Fare pricing and setting up prepaid ticket globally.
Corresponding with the Airline.
Sending Ticketing queries to Airlines.
Handling disputes for Agency Debit Memos sent by Airline.
Handling invoicing of the clients and Instone offices across global network.
Streamlining the offer/deal sheets published by various Airlines for ticketing purpose.
Handling group tours/reservation and ticketing.
Checking of travel documents.
Handling corporate and Walk-in clients
Billing on tickets issued and hotel bookings.
Collection of payment from the client.
Invoicing payments for clients.
Handling and maintaining accounts and banking formalities.
Communicating with clients for making payments due.
Maintaining Accounting statements like Purchase Book, Sales Book, Petty Cash Book, etc.
Preparing and presenting data in required format of the client.
Maintaining the Accounting procedures and Investment Statements.
Maintaining Bank transactions.
Procedure regarding the banking entries.
Enhanced knowledge with regards to De-mat.