Imran Shaikh

As a Customer Service Representative specializing in fraud and dispute resolution, I act as a key liaison for customers navigating complex financial issues. I investigate suspicious activity, resolve disputes efficiently, and maintain customer trust through clear communication and regulatory compliance.

Key Responsibilities:
- Respond to customer inquiries regarding fraud, unauthorized transactions, and account discrepancies
- Conduct preliminary investigations into reported fraud cases and escalate as appropriate
- Guide customers through dispute resolution procedures with professionalism and empathy
- Analyze transaction data to assess the validity of fraud claims
- Process disputes and chargebacks in compliance with regulatory guidelines
- Document case details accurately in internal systems while ensuring data confidentiality and compliance
- Communicate effectively with customers to gather information and provide timely updates
- Collaborate with internal teams (Risk, Compliance, Operations, Legal) and external partners to resolve complex cases
- Monitor account activity for suspicious behavior and escalate potential fraud cases
- Educate customers on fraud prevention strategies and account security best practices
- Meet or exceed service level agreements (SLAs) and performance metrics for resolution time and customer satisfaction
- Stay current on fraud trends, dispute regulations, and internal policies to ensure accurate case handling

• Delivered chat-based technical and customer support, ensuring prompt and accurate issue
resolution.
• Monitored transactions using automated tools and manual review to detect and prevent
fraudulent activity.
• Investigated and analyzed alerts or flagged accounts to identify fraud patterns.
• Supervised customer and internal fraud-related inquiries, maintaining clear communication
and satisfaction.
• Escalated complex cases to appropriate teams and ensured timely end-to-end resolution.
• Consistently achieved SLA targets and maintained high customer satisfaction scores.

As a Customer Service Representative in an automatic transmission workshop, I manage customer interactions, coordinate service operations, and support sales initiatives. My role ensures smooth communication between clients and technicians while driving customer satisfaction and business growth.

Key Responsibilities:

- Greet and assist customers with inquiries related to transmission diagnostics, repairs, and services
- Schedule service appointments and coordinate workflow between customers and technical staff
- Provide accurate service estimates and explain repair options clearly and professionally
- Maintain detailed records of customer interactions, service history, and sales transactions
- Promote transmission services, parts, and maintenance packages to increase sales and customer retention
- Handle customer complaints and resolve issues with empathy and efficiency
- Monitor inventory levels and assist in ordering parts and supplies as needed
- Collaborate with workshop management to ensure timely service delivery and operational efficiency
- Follow up with customers post-service to ensure satisfaction and encourage repeat business

• Handled customer inquiries, complaints, and service requests in the automotive service
domain.
• Coordinated workshop operations, staff scheduling, and equipment logistics to ensure on
time service delivery.
• Supervised detailed documentation for all service transactions and client communications.
• Followed up with clients post-service to ensure satisfaction and address feedback.
• Prepared weekly performance and operations reports for management.

As a Customer Service Representative in the events and productions industry, I serve as the primary point of contact for clients, vendors, and production teams. I ensure seamless communication, efficient coordination, and exceptional service delivery throughout all stages of event planning and execution.
Key Responsibilities:

- Act as the first point of contact for client inquiries, providing timely and professional responses
- Coordinate event logistics, including scheduling, vendor communication, and production timelines
- Support sales efforts by preparing proposals, quotes, and service agreements
- Maintain detailed records of client interactions, contracts, and event specifications
- Collaborate with production teams to ensure client expectations are met or exceeded
- Resolve customer concerns with empathy and efficiency, ensuring client satisfaction
- Assist in on-site event support, including registration, guest services, and troubleshooting

• Directed client communication, scheduling, and post-event support.
• Responded to inquiries via email, phone, and chat ensuring timely and accurate responses.
• Handled customer feedback and service recovery for event-related issues.
• Supported sales and coordination teams to ensure seamless client experiences.

• Supported clients with prompt and reliable after-sales service, ensuring continued
engagement and satisfaction.
• Ensured accurate data entry, documentation, and service reporting.
• Collaborated with internal teams to resolve customer concerns promptly.

• Delivered efficient and professional support to customers through inbound communication,
maintaining service quality and satisfaction.
• Provided accurate product and service information, ensuring customer satisfaction.
• Generated leads through upselling and cross-selling opportunities.

• Handle incoming customer inquiries related to products, services, and technical issues with
professionalism and accuracy.
• Diagnose and resolve technical problems related to software, hardware, or connected
systems, ensuring timely and effective solutions.
• Provide step-by-step guidance and after-support to customers to ensure issue resolution
and product satisfaction.