Imran Tauqir

Managed comprehensive operations of a specialised auto parts and vehicle
sales business focused on high-end European brands.
Oversaw sales, procurement, inventory control, and provided leadership
across both parts and vehicle divisions.
Negotiated with suppliers, international sourcing, crafted pricing strategies,
and coordinated logistics.
Championed customer service standards, spearheaded financial planning,
and initiated business development initiatives.
Directed the acquisition and sale of European vehicles, ensuring quality
control, accurate valuation, and profitable turnaround.
Recognised for balancing hands-on operational management with strategic
growth planning in a fast-paced, detail-driven environment.

Attained budgeted volume recovery of 73% in London, delivering £91.5m of
Total Revenue and £59.5m EBITDA.
Executed the #guestobsession strategy, ensuring delivery of the Net
Promoter Score (NPS) by taking ownership of all elements of the guest
journey.
Maintained Health and Safety standards, championing a culture prioritising
safety.
Identified product and proposition development opportunities, constructing
cases for investment where applicable.
Defined employee, commercial, and I&D value propositions, aligning our
values with partners and employees through effective positioning.
Delivered budgeted yield, ensuring channels such as E-commerce, Trade,
and Promotions met their in-channel target yields.
Implemented best practice pricing by executing the rollout of dynamic
pricing, and managing channel and capacity.
Oversaw an effective restructure and realignment of operations.
Cultivated an enhanced #teamobsessed culture, resulting in improved
Employee Engagement Indicators.
Maximised HR and L&D opportunities, achieving 100% toolkit completion
and exploring all training courses (CORE, Leadership) across the
management structure.

Led all aspects of planning, project management, and business
development for new openings at Madame Tussauds Dubai.
Conducted extensive market research, developed actionable business
plans, and implemented targeted launch strategies to ensure successful
execution.
Managed cross-functional teams, oversaw budgets and timelines, and
coordinated efforts with internal departments and external partners.
Handled recruitment, onboarding, and training while building and motivating
high-performing teams.
Established operational systems, ensured regulatory compliance, and
monitored performance to drive continual improvement.
Recognised for exceptional leadership, strategic thinking, and effective
communication, backed by a robust understanding of marketing, sales, and
customer service.

Led a team of engineers across a broad geographical area, including
central London, while managing significant change initiatives.
Accountable for delivering within budget, driving efficiency, and meeting
stakeholder expectations to achieve profitable growth, KPIs, and quality
service measures.
Responsible for P&L, capital expenditure, bottom-line profitability, and
strategic delivery.
Ensured optimal resource allocation aligned with annual and semi-annual
financial budgets.
Oversaw end-to-end customer outcomes, delivering high-quality services on
time, within budget, and to specification through both direct labour and third
party partners.
Managed partner deployment for civil engineering and network projects,
collaborating with Business Optimisation and Change Programme owners.
Managed regional labour resources, including training, skill development,
and deployment planning.

Led the successful pre-opening of a new hotel in Dubai, overseeing all
operational, staffing, and compliance aspects.
Managed recruitment, training, and team development, ensuring all hotel
systems and facilities were fully prepared for launch.
Oversaw budget control, cost management, and collaborated with sales and
marketing teams to enhance brand awareness and bookings.
Served as the key liaison between stakeholders, vendors, and internal
teams to facilitate a smooth and timely opening.

Reported to the Operations Director, leading the strategy for five hotels
across Central London.
Directed a team of 500, improving internal operations, developing
efficiencies, setting revenue targets, and delivering service solutions to
customers.
Managed the operations for a large change management programme,
enhancing customer engagement across the estate.
Reviewed all commercial agreements to create new or improved vendor
contracts, advising sales managers on expiring contracts and renewals, and
identifying opportunities for business growth.
Led the customer engagement programme, communicating with customers
through newsletters, events, and promotions.
Coached, managed, and mentored individuals to cultivate a leading
customer relations team, consistently meeting and exceeding business
targets while improving overall customer experience.
Promoted a Safety First Culture, decreasing the volume of incidents and
accidents, and increasing feedback from teams on near-miss reporting to
demonstrate the priority of safety.