VMware Engineer/Specialist
VMware Canada
مجموع سنوات الخبرة :17 years, 3 أشهر
VMware - Global leader in Virtualization (Nov 2010 - Present)
Technical Support Analyst/Engineer -Team (Technical support - remotely/ telephonic /email/Onsite)
Responsibilities:
• Providing Technical support for ESXi (5.5, 5.1, 5.0, 4.1, 4.0), Virtual Center Server (5.5, 5.1, 5.0, 4.1, 4.0)
• Providing Technical support for VMware View (6.0.x, 5.3.x, 5.2.x, 5.1.x, 5.0, 4.6), DaaS (Desktone as a Service) 5.4 and 6.0,
• Providing Technical support for VMware thinapp, VMware workstation/player and VMware Horizon Workspace 1.0, 1.5.
• Creating labs for internal Teams using vCloud Director 5.1 and 5.5
• Providing product Training and Mentorship for new hires
• Providing presentations to team members for new and existing product features.
• Handling Escalation calls in timely and professional manner.
• Helping Development Team in testing Beta products
• Providing Technical support related to VMware networking issues
• Providing Technical support related to VMware storage (Fiber Channel, ISCSI, NFS) issues
• Providing Technical support for Zero Client/Thin Client/Thick client related to VMware View issues.
• Working with VMware supported partners (Example: Dell/IBM/HP etc) and helping them in troubleshooting VMware related issues.
• Organizing Team meetings on weekly basis
• Traveling to different cities/countries for product training and support
AmerisourceBergen Canada - Pharmaceutical distribution and service solutions (Oct 2008 - Nov 2010)
Network Engineer (Level2 support - remotely/ telephonic /email/Onsite)
Responsibilities:
• Installing, Troubleshooting, Monitoring Operating Systems (Windows Server2003, 2008, Windows 7, Vista, XP Professional, MS professional 2000)
• Deploying applications on Citrix (XenApp - Virtualization Technology).
• Active Directory - User Management, Group policies, Scripting, Reports.
• DNS and DHCP (Management and Monitoring).
• Monitoring, Deploying Antivirus clients via McAfee EPO server.
• Providing access/permissions to users (Servers and folders in Network).
• Testing Firewall failovers (Cisco ASA 5500 series).
• Logging tickets in HEAT software for all internal users and external customers.
• Installing and troubleshooting Email accounts (Outlook 2007/2003/2000).
• Providing support for more than 100 printers (Ricoh, Lexmark, HP - laser printers. Toshiba and Zebra - Thermal printers).
• First level support to internal users for ERP application (Winsol).
Capris Group - Canada (January 2008-March2008)
Technical Support Representative (2 Months Contract)
Responsibilities: • Providing telephonic and Email support to various customers regarding installing and troubleshooting Email accounts (Outlook 2003, Outlook2007, Outlook Web Access and Outlook Express)
• Creating and Managing Domains and User accounts in Imail Server 2006.
• Managing Baracuda spam firewall.
• Installing and Configuring Dell servers for clients.
• Troubleshooting Network Problems, Hardware Problems, Canon and Dell Printers.
• Updating Inventory for Monitors, Workstations, Keyboards and Mouse's, Telephones, Printers and Servers.
• Cabling and Installation of Servers in Cabinets.
• Managing inventory for I.T equipments. Updating inventory files/Daily checklists on regular basis
HCL Comnet (March2007- November2007)
Network Engineer (Team Member - Information Technology Service Management)
Responsibilities: Represented HCL Comnet on client side (Ford Motors Ltd. and Volvo Cars Ltd.) and provided following services: • Logged calls in Remedy Software. (Action Request form)
• Managed Folder's Sharing and NTFS permissions in the Organization (Domain Environment)
• Managed the Antivirus client on users machine (McAfee-Enterprise Edition 8.0.0)
• Created and Managed User accounts in Active Directory 2003 and Exchange Server2003
• Troubleshoot Network Problems, Hardware Problems, Xerox Fax Machines, HP Scanners, HP Printers and Copier.
• Handled Escalation to vendors (Dell, Xerox, Tata Indicom, Alcatel, Gati Couriers Etc
Responsibilities:
• Managed Security rights on Folders for different processes in the Organization (Domain Environment).
• Backup via VERITAS Sever.
• Managed Email accounts in Exchange Server.
• Installed and Troubleshoot Operating Systems (Windows Server 2003, Windows Server 2000, Windows XP, Windows 2000 Professional)
• Completed Training for SUSE Linux Enterprise Server (9063) from SUSE orgainized by VMware. • Completed Training for Windows Server 2012 (Administration and Configuring Advanced Windows Server 2012 by Global Knowledge organized in VMware) • Completed Training for Vsphere 5.5, 5.1, 5.X and 4.X, View (All versions), Thinapp, Horizon Workspace and DaaS (Desktop as a service) from VMware.
PC Hardware and Software Certificate
• MCA (Masters of Computer application)
• A+ Certification (Humber College Toronto) • Completed Training for SUSE Linux Enterprise Server (9063) from SUSE. • Completed Training for Windows Server 2012 (Administration and Configuring Advanced Windows Server 2012 by Global Knowledge) • Completed Training for Vsphere 5.5, 5.1, 5.X and 4.X, View (All versions), Thinapp, Horizon Workspace and DaaS (Desktop as a service) from VMware.