Customer Service Representative
Ras al khaimah Road and traffic Academy
Total years of experience :16 years, 10 Months
• Act as primary customer contact and monitor customer performance, loyalty and satisfaction to measure success, business fluctuation.
• Resolve problems in the most efficient way in order to retain the customers and maintain high service standards.
• Convey and interact in a reassuring manner, step by step instructions to resolve application issues.
• Perform queries in multiple databases. Collaboration and coordination with customer.
• Close Cash at the Day end and report to Accounts Department.
• Answer inbound calls in support of customer needs.
• Maintain and balance cash drawer.
2007 - 2008, Adams Contracting Co LLC, Dubai, UAE
Accountant:
• Review the conformity of the Financial Statements with International Financial Reporting Standards (IFRS)
• Follow up the clients for the payment issues.
• Collect data of the property Developers in U.A.E to get more projects in the region.
• Maintain the business relationships with the clients.
• Create liaison between Internal and external Auditor.
• Prepare Final Accounts and Pay roll.
• Post transactions in the Quick Books.
• Collection from Debtors. Dealing Matters with corresponding banks.
• Maintain accounts balancing at the month's end
• Review Overall analytical of financial statements
2004- (October-December) United Bank Limited Pakistan, Lahore, Pakistan
Intern/Internship:
• Handle Financial and non financial transactions in Cash area and maintain timely and accurately.
• Assisted customers with opening new accounts.
• General Banking Operation.
• Issuance of Cheque book
• Accounts Opening Operation
Course Name of the Institute Year of Passing ACMA (Foundation) Major in Account, Management and business communication Institute of cost and management accounts of Pakistan Dec, 2004
❖ Diploma Tally Accounts ❖ Diploma Peachtree Accounting ❖ Certificate Risk management ❖ Certificate Ethics of the Profession ❖ Computer Proficiency Course in MS office, Internet Applications COMPETENCIES: • Able to work effectively in a team environment, including autonomous decision making and team leadership where necessary • Excellent communication, interpersonal skills and multi-tasking abilities • Strong need to express creativity and experiment new ideas • Superbly skilled in resolving customer conflicts and difficult situations • Ability to follow directions, act on own initiative where appropriate, handle pressure • Active personal interest in researching and using the newest technologies, while maintaining skills in the current standards
Bachelor in commerce Major in Economic, Fundamental Accounts, Banking and Finance Punjab University Pakistan Sep, 2003 ADDITIONAL SKILL: