عمران خان

Working currently for HCL Technologies, Noida since September, 2013 as a Senior Network Analyst taking care of a project for Deutsche Bank one of the world’s leading financial services
providers. I and my team is responsible for supporting the Business of Deutsche Bank throughout the globe including

US, ASIA PACIFIC, EMEA ( EUROPE, MIDDLE EAST and AFRICA) and POLAND.

Responsibilities and Nature of Job:

 Supporting the real time applications for the employees of Deutsche Bank.

 Remotely accessing and solving issues over their network.

 Using Deutsche Bank support tools for fixing issues with their systems and virtual machines

 Handling the virtual machines for Deutsche Bank employees providing login IDs and
Passwords.

 Providing SDOD/DOD services and support over the VPN of DB.

 Managing DB RAS Server for DB.

 Handling issues with their ID Files on LOTUS Notes.

 Tools Used:-

DB Symphony, BMC Remedy, Citrix, Opal Portal, Supportal, SDOD/DOD,
DB RAS Server, Finca, VM Sphere Client, Desktop Inventory, DOD Reporter e.t.c.

Responsibilities and Nature of Job:

 Working for technical support team which is responsible for infrastructure services on
Microsoft Windows technology.
 Installing and configuring Active Director Services, DHCP, DNS, WINS, IIS, Exchange Server &
other services on windows 2000 / 2003 domains.
 Installation, Configuration, Testing, Administration of LAN & WAN in Customer Premises with
Servers, Routers, Switches, Hubs, Structured Cabling & Network Management
 Responsible for Planning and Implementation of Windows Operating Systems (Windows XP,
Vista & Windows 7)
 Handle and troubleshoot software installations such as MS Office, Adobe e.t.c.
 Troubleshoot, repair, maintain, install and perform testing activities on various computer
equipment.
 Peripheral, data communication and computer network system.
 Installing, Configuration, Implementing and Support for Lotus Notes 5.0 Mail.
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Responsibilities and Nature of Job:

 Worked for technical support team which is responsible for infrastructure services on
Microsoft Windows technology.
 Technical support of Operating System (Windows XP, Vista & Windows 7).
 Handle and troubleshoot software installations such as MS Office, Adobe e.t.c.
 Troubleshoot, repair, maintain, install and perform testing activities on various computer
equipments.
 Peripheral, data communication and computer network system.
 Installation, configuration and troubleshooting in Microsoft Windows Server 2003, Microsoft
Windows 2000 Professional and Microsoft Windows 2000 Server operating systems.