Account manager
Gulf Bridge International
مجموع سنوات الخبرة :9 years, 3 أشهر
Responsible for working with large Enterprise firms in the MENA region and developing comprehensive account development plan for customers and channels partners Executing and managing an entire sales lifecycle from pipeline generation to closing the deal Presenting an entire ICT portfolio of GBI to the customers and educating the customers with an consultative approach to enhance their IT Infrastructure in sync to their business needs Managing the sales development in region by identifying new sales opportunities through networking, events, cold calling, , email lead generation and Social media prospecting Managing customer appointments, opportunity assessments, proposal submission, TCV evaluation and negotiation to meet and exceed established sales targets. Developing strategic alliance and partnership with key ICT enablers who add value to GBI portfolio Providing an In-depth solution to customers so they could make wise decisions over their business processes, uncovering Concerns, market trends/awareness and cultivating relationships, strategic business planning, which result in Long-term customer retentions. Continuously learn and develop further knowledge of new technologies and providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales targets
Collaborate with stakeholders to define Buzinessware, brand strategy, story, and positioning and building Enterprise sales funnel on Hubspot and running Marketing Campaigns and manage company’s press releases Assessing the opportunity by being the primary contact for strategic accounts & position solution and services and ensure opportunities are clearly identified. Preparing strategic sales plan for potential Enterprise customers and documenting long and short term actions Developing new channel partners in the UAE to Resell our products Bidding for contracts, preparing proposals and follow up contract negotiation to close deals Managing Blog of Buzinessware and an online community of targeted prospects on LinkedIn to engage and generate potential leads. Preparing Whitepaper, Welcome Emails, Competitor price benchmarking & enterprise presentation and Developing LI and FB Bot to generate leads Ongoing development of relationship with C-level customers and cross selling to existing customers. Extensively working with Government organization in the UAE.
• Managing the growth and membership recruitment for communities
o Analyzing potential target/prospect market on LinkedIn
o Overseeing the data collection (target prospects) off LinkedIn
o Planning and developing a member recruitment strategy
o Implementing ‘invitation’ process
o Analyzing ‘invitation to join’ ratios
Split testing invites (constant improvement)
o LinkedIn Group Straties (joining, leaving, recording etc )
o Accepting new members into the community
Presales research
o Create potential target audience reports
o Build ROI calculations based on target prospects and clients pitch to close ratios, average sales value etc
o Manage entire offshore operations to support all of the above activities
o Design & frameworks and process to support the above activities
Identify & analyze whether it’s an Incident, Problem or Known problem and provide workaround to reduce the Business Down-time.
Follow up each incident till the issue is resolved and closed with right closing codes.
Attended the scheduled meetings with problem management team and co-ordinate to update new workaround on Knowledge Database.
• Analyzing cases for FCR metric for the entire team. Collating the same and send it to the individual team members by the end of day to ensure they are in loop with the process.
• Reporting to Team Manager and discussing about the impact of the uncontrollable of the metric which eventually impacts the stack ranking of an individual.
• Updating team members of the changes caused after manager approval of the changes suggested.
• Worked with Premium Support queue (AT&T)
• Support for all AT&T Modem devices.and as well as third party modems
• Maintained excellent customer service and was awarded best CE.
• Responsible for resolving internet related issues.
• Responsible for troubleshooting Antivirus software McAfee.
• Transferred Third party advanced software support.
• error reporting process. for escalations
• Lead the team in solving technical challenges.
Worked for First data Merchant services (USA)
Handled merchant queries
Worked on POS software
Linked merchant websites with Payment gateway
Coordinated with Financial service providers to settle daily batches.
Graduated at skema Business School With Specialization in Strategic consulting and Project Management, Course content Strategic Consulting, Project Management, Business Process Management, Business in High Tech, SAP Overview, Agile, Portfolio Management, Change Management. Audit and risk management, Innovation Management, Lean Management, Supply Chain Management, And Business Intelligence.
Bachelor's Degree, Business Administration and Management, with specialization in Marketing & Finance