Imtiaz Jan

• Execute sales and operational activities, producing results that met or exceeded business plan.
• Define and lead the rental business in executing strategies to increase market share profitably.
• Expand existing business relationships and identify opportunities for growth.
• Work with the finance department on budget forecasts, capex planning, and customer profitability analysis.
• Manage contracts and relationships with key rental accounts.
• Maintain high levels of customer satisfaction through surveys and metrics.
• Evaluate operations for opportunities and deficiencies.
• Analyze asset performance to improve returns and manage fleet utilization effectively.
• Develop and maintain policies and procedures for customer satisfaction, revenue generation, cost control, and
safety.
• Foster a culture based on integrity, exceptional customer service, teamwork, and operational excellence.
• Collaborate with the executive team to develop cross-divisional strategies.
• Partner with HR to assess skills, provide training, conduct evaluations, and map out development plans for direct
reports.
• Ensure compliance with all contracts, laws, and regulations.
• Recruited team members for maintaining adequate staffing levels according to projected sales.
• Managed company assets by maintaining clean and fully equipped establishments with properly working
equipment.
• Maintained positive relationships with key stakeholders including customers, suppliers, and partners.
• Directed recruitment efforts, hiring qualified personnel while maintaining diversity objectives.
• Maintained product and service quality standards by conducting ongoing evaluations and investigating
complaints.
• Implemented and maintained open-door communication system, reaching employees across department lines.
• Developed long and short-range financial objectives, supporting company mission statement.
• Utilized data analytics tools to evaluate marketing campaigns effectiveness and ROI.
• Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or
distribution of products.
• Established employee development plan, setting clear expectations for team members.
• Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
• Created policies, procedures, and guidelines for staff members' daily operations.
• Provided coaching and mentoring support for employees at all levels of the organization.

Administering the day to day rent a car operation covering Business Development, Fleet Management, Fuel Management, Procurement and De-Fleet Management, and office administration.
Responsible for all activities of fleet management and movement within Muscat and all branches includes Sohar and Salalah.
Managing and executing customer queries and requirements of car rentals and visiting the potential corporates to fulfill their renting and leasing requirements.
Performs on-going in-depth analysis of sales, sales agreements and promotion performance data.
Administering and liaising with PRO team for new registrations and renewals of the fleet of vehicles.
Administering and liaising with maintenance team for periodic services and repairs of the fleet of vehicles.
Administering and liaising with head office Admin team for Insurance policy renewals of the fleet of vehicles.
Responsible for fleet procurement as per the division’s requirement on year on year basis and track utilization of all company vehicles and move assets around to optimize usage.
Responsible for de-fleeting of the old and over mileage vehicles as per the company policy and selling across to the competitive bidders.
Responsible for office administration i.e. stationary procurement, pantry procurement, staff attendance record & regularization, office maintenance and general administration
Ensure high standards of customer satisfaction so that set standards are met and exceeded.
Recommend process of improvements so that the front-end operations run smoothly and efficiently.
Manages and improves the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning.
Oversees overall operational and financial management, planning, systems and controls with the Division Head.
Responsible for Managing and executing all bookings and requirements of our in house travel division (BTA).
Responsible to Measure and report vehicle status and utilization status on a regular basis.
Performs other tasks as required by the division head.
Upholding company standards by ensuring cars are presentable to customers.
Clean and service facilities to ensure customer satisfaction.
Ensure compliance of procedures and recommend new procedures or changes to existing procedures so that revenue and vehicle movement is accurately and completely accounted for.
Ensure accuracy of documentation and system entry to achieve zero-error records. Ensure maintenance of the location as per set standards and enhancement of brand image.
Managing the fleet of 1150 plus vehicles which includes saloon, 4wd, SUVs and PDO specs Vehicles.

Responsible for the day to day rent a car operation covering Business Development, Fleet Management, Office Administration.
Ensure high standards of customer satisfaction so that set standards are met and exceeded.
Recommend process of improvements so that the front-end operations run smoothly and efficiently.
Manages and improves the operational systems, processes and policies in support of organisations mission - specifically, support better management reporting, information flow and management, business process and organisational planning. Contributes to short and long-term organisational planning, including initiatives geared toward operational excellence.
Oversees overall operational and financial management, planning, systems and controls with the GM - Department.
Develops and maintains annual budget with the GM & Finance Department.
Performs on-going in-depth analysis of sales, sales agreement and promotion performance data.
Measures and reports sales & profit performance on a regular basis.
Performs other tasks as required by the GM - Department.
Upholding company standards by ensuring cars are presentable to customers.
Clean and service facilities to ensure customer satisfaction.
Ensure compliance of procedures and recommend new procedures or changes to existing procedures so that revenue and vehicle movement is accurately and completely accounted for.
Ensure accuracy of documentation and system entry to achieve zero-error records.
Ensure maintenance of the location as per set standards and enhancement of brand image.

Responsible for all activities of car rental and leasing within Dubai and northern region Emirates.
Responsible for team recruitment, training's and appraisals on yearly basis.
Responsibilities including leading the operations & sales team towards the set goals by the head office, and efficiently utilising the fleet as well as building the business.
Managing long term / short term contracts and developing new business.
Conduct the financial and contract negotiations at the appropriate management level.
Managing the fleet of 120 vehicles which includes normal and luxury cars like BMW, Mercedes, Lexus, GMC, Chevrolet etc. and managing the team of 10 subordinates.
Organizing vehicle replacements from other branch and third parties.
Establish and maintain policies and procedures for the use of vehicles.
Manage the expenditure of fleet and transport function (maintenance and fuel management).
Working with suppliers and customers planning schedule and delivery times.
Responsible to implement schedule and policy changes.
Making marketing offers and set renting and leasing prices time to time.
Provide systems to keep records of Fleet and transport management activities.
Responsible to manage RTA intranet system and fleet management systems.

Manage contracts and developing new business.
Manage and direct team of supervisors, administration staff and drivers. Making sure the operation meets its targets.
Enforce safety, health, and security rules.
Responsible for fleet arrangements as per requirement.
Organizing vehicle replacements from third parties.
Responsible to handle all issues regarding operations.
Arranging vehicle maintenance, MOTs and Tax payments.
Provide systems to keep records of Fleet and transport management activities.
Establish and maintain policies and procedures for the use of vehicles.
Manage the expenditure of fleet and transport function (maintenance and fuel management).
Working with suppliers and customers planning routes and delivery times.
Managing weekly and monthly mileage reports of vehicles.
Responsible to implement schedule and policy changes.

Responsibilities (Car Rental Operations)
Manage & oversee chauffeur drive (Limousine) and self-drive operations at branch.
Responsible for fleet arrangements as per requirement.
Assign employees to specific duties.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Monitor sales activities to ensure that customers receive satisfactory service and quality product.
Liaise with Quality, Fleet, Driver and Customer.
Check cleanliness of the branch overall.
Responsible for Fleet Maintenance.
Establish and implement policies, goals, objectives, and procedures for operations department.
Responsible for arrangements of men power (Chauffeurs).
Supervise shift roster & weekly work plan.
Direct Reporting to senior manager operations.
Supervise daily business report (DBR).
Supervise vehicle position chart (VPC).

Responsibilities (Valet Operations)

Manage all business aspects of valet operations for the location.
Maintain an excellent level of client relations and customer service.
Manage a team of Valet attendants, responsible for training and scheduling in a union environment.
Communicate pertinent company policies and operational procedures necessary to maximise employee performance.
Procure materials/supplies necessary for maintaining optimal job performance.
Provide effective leadership and communicate the vision and goals of the organisation.
Ensure that standards of excellence are maintained in all areas of the operation.

Supervision of counter operations & staff activities.
Schedule the drivers and check quality standards of driver’s e.g. uniform, cleanliness.
Educate customers telephonically or face to face on requirements and documentation.
Check the standards of the car washers.
Ensure cleanliness of vehicle and that quality standards are adhered to.
Maintain of shift roster & weekly work plan.
Control Petty Cash.
Collect payments and arrange deposits
Check with Fleet for any damage reports and relevant documents.
Daily checks of upgrades, replacements, breakdowns and NRT (Non-Revenue Ticket)
Direct reporting to Asst. Manager Operations.
Maintain vehicle position chart (VPC).

Attend telephone calls & emphasise on turning every inquiry into a rental.
Selling of all products and services to ensure that branch achieves its targets.
Maintain reservations. Open and close Rental Agreements.
Co-ordinate with Fleet Supervisor on specification of vehicle and check for availability of cars.
Arrange for pick-up or delivery.
Maintaining daily business reports (DBR) & organizing daily banking & attach banking slip to DBR.
Check daily open RA filing for overdue in co-ordination with operations supervisor
Direct reporting to operations supervisor.

Worked as Production Team Member in Assembly Department for 4 Years.