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Imtiyaz Ibrahim, Senior Maconomy Application Support Administrator

Imtiyaz Ibrahim

Senior Maconomy Application Support Administrator·ICF

United Arab Emirates

Bachelor's degree, Applied Business Computing

Work experience

Total years of experience: 10 years, 2 months

Senior Maconomy Application Support Administrator

April 2024 - June 2026

ICF

London, United Kingdom

April 2024 - June 2026

• L2/L3 SME for Maconomy Finance & Accounting ERP across GL, AP, AR, AA,
Treasury, HR, and reporting modules.
• Supported 1, 400+ users across UK, Europe, and India with high system availability
and rapid incident resolution.
• Delivered Power BI dashboards, automated reporting, and operational insights for
leadership.
• Led Maconomy desktop → web migration, including UAT, testing, data validation,
and smoke testing.
• Managed Resource Management Tool upgrade (v4.5 → v4.8), including training
and change management.
• Coordinated with Finance, HR, Treasury, IT Ops, and vendors to resolve complex
functional issues.
Company industry:
Business Consultancy Services

Business Systems Analyst Lead

July 2023 - November 2023

Barnet Council

London, United Kingdom

July 2023 - November 2023

• Oversaw and resolved all Mosaic user support requests, ensuring prompt logging, tracking, and resolution for smooth business operations.
• Managed complex incidents, coordinated with multiple suppliers, and maintained high customer satisfaction.
• Performed root cause analysis (RCA) for recurring issues and implement preventive measures. Document issues, fixes, SOPs, and operational runbooks.
• Ran SQL queries and extracted data from SAP for timely reporting.
• Supported over 2, 800 users, processed 50+ daily queries, and drove continual service improvement through performance analysis and process enhancements.
Company industry:
Public Administration

Application Support Specialist

August 2020 - July 2023

Haringey Council London

London, United Kingdom

August 2020 - July 2023

• Provided technical support for key business applications, focusing on Mosaic CRM.
• Facilitated incident recovery, documented resolutions, and ensured business continuity.
• Led cross-functional projects, managed data quality, and supported migrations from vFire to HALO (Azure).
• Part of Data migration team for moving application from Mosaic to Liquid Logic, focusing on data deduplication and updates, Incident and Problem management.
Company industry:
Public Administration

Application Support Specialist

February 2018 - February 2020

Robert Walters

London, United Kingdom

February 2018 - February 2020

• Supported clients on the companys bespoke recruitment software (talentsource);
vendor management software.
• Provided BAU support, managed customer calls/emails, and ensured SLA
compliance.
• Executed SQL queries, managed data in Excel, and produced reports for hiring
managers and finance.
• Trained clients as global support and authored user manuals.
• Managing testing cycles (SIT & UAT), troubleshooting issues, coordinating with
vendors for bug resolution and enhancement delivery.
Company industry:
Human Resources Outsourcing

Application Support Analyst

May 2015 - October 2017

Advantage Resourcing

London, United Kingdom

May 2015 - October 2017

• Delivered 1st line support for Fieldglass SAP (online web database/CRM) to Balfour Beatty.
• Provided remote installation, troubleshooting, and training.
• Managed compliance audits, payroll queries, and hosted training webinars for hiring managers.
Company industry:
Recruitment & Employee Placement Agency

Education

University of Sunderland

October 2011

October 2011

Bachelor's degree, Applied Business Computing

United Kingdom

Oxford Business School

January 2010

January 2010

Bachelor's degree, Business Management

United Kingdom

Central School of Professional Studies

January 2007

January 2007

Bachelor's degree, Administration And Business Administration

United Kingdom

Skills

ACCOUNTING

Intermediate

ANALYTICS

Intermediate

AUTOMATION

Intermediate

BUSINESS OPERATIONS

Intermediate

COMPUTER SYSTEMS

Intermediate

COORDINATING

Intermediate

CUSTOMER SERVICE

Intermediate

LEADERSHIP

Intermediate

PROJECT MANAGEMENT

Intermediate

PROJECT PLANNING

Intermediate

BATCH PROCESSING

Intermediate

BUSINESS TO BUSINESS

Intermediate

FINANCE

Intermediate

IT INFRASTRUCTURE

Intermediate

OPERATIONS

Intermediate

TEST CASE

Intermediate

BUSINESS PROCESS

Intermediate

COMMUNICATIONS

Intermediate

CONTRACT DRAFTING

Intermediate

MARKET TREND

Intermediate

MARKETING

Intermediate

STRATEGIC DECISION MAKING

Intermediate

TECHNICAL COMMUNICATION

Intermediate

VENDOR MANAGEMENT

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

ENTERPRISE RESOURCE PLANNING

Intermediate

INCIDENT MANAGEMENT

Intermediate

MICROSOFT DYNAMICS 365

Intermediate

POWER BI

Intermediate

SAP APPLICATIONS

Intermediate

SERVICENOW

Intermediate

SQL PROGRAMMING LANGUAGE

Intermediate

TECHNICAL SUPPORT

Intermediate

DESKTOP SUPPORT

Intermediate

MICROSOFT AZURE

Intermediate

NETWORK SECURITY

Intermediate

SAP FIELDGLASS VENDOR MANAGEMENT TOOL

Intermediate

ENTERPRISE APPLICATION SOFTWARE

Intermediate

ACCEPTANCE TESTING

Intermediate

SME FINANCE

Intermediate

Social profiles

Languages

English

Expert

Hindi

Expert

Training and Certifications

Certifications
Microsoft Dynamics 365 & Power Platform
ITIL
SAP S/4HANA Essential Training
Microsoft 365 Administration
Microsoft Dynamics 365 & Power Platform
ITIL Foundation
Systems Administration: Backup and Recovery
SAP S/4HANA Essential Training
Microsoft 365 Administration
Microsoft Dynamics 365 & Power Platform
ITIL Foundation
Systems Administration: Backup and Recovery
SAP S/4HANA Essential Training
Microsoft 365 Administration
Microsoft Dynamics 365 & Power Platform
ITIL Foundation
Systems Administration: Backup and Recovery
SAP S/4HANA Essential Training
Microsoft 365 Administration
Microsoft Dynamics 365 & Power Platform
ITIL Foundation
Systems Administration: Backup and Recovery
SAP S/4HANA Essential Training
Microsoft 365 Administration
Microsoft Dynamics 365 & Power Platform
ITIL Foundation
Systems Administration: Backup and Recovery
SAP S/4HANA Essential Training
PG Certificate in Business Management
PG Certificate in business management

Hobbies and interests

n/a