Technical Associate
Concentrix - India
Total years of experience :2 years, 10 Months
Resolution of end customer issues regarding network malfunctions or end user equipment malfunction.
Other roles include.
Logging CRM via microsoft cms, analysis of various technical anomalies, knowledge of company tools for trouble shoot.
Advised on choosing routing and switching appliances for CCNA, CCNP racks.
Procurement and deployment of switches and routers (various series routers starting form 2700 and catalyst L2 and L3 switches)
Procurment and deployment of Advanced Security Appliances (ASA firewalls) for CCNA and CCNP security.
Procurement and deployment of appropriate powersupply and cabling.
Design of the labs and documentation of various typologies.
Deployment of virtual environment via GNS3 and linking actual server VMs to the HW and other vms using VMware and Virtual box.
All this work was done on pro bono basis.
CCNA R&S trainer, CCNA Security trainer.
Study of various subjects over a period of 3 years including but not limited to: psychology, public administration, politics, language, consumer studies.