Community manager (Marketing operations)
Hashtag social media agency
Total des années d'expérience :9 years, 2 Mois
I worked in operations management at issuer and acquirer devisions where I was responsible for credit cards operational processes across functions as follows:
• Adherence to compliance, investigating fraud activities and risk management policy implementation as per SAMA regulations for all functionalities.
• Client experience excellence for high profile account & corporate clients regarding all operational processes.
• Execution and monitoring of remittance reports, reconciliation reports, payments, refunds, online manual transactions, adjustments, disputes and client CRM invoices with consistency on a daily basis.
• CRM system and communications management across channels with teams and clients follow up on a daily basis.
• Execution, investigating and monitoring of merchant payments, rejected payments, point of sale (POS) terminal activations across Saudi Arabia and merchant inquiries follow up with consistency on a daily basis.
• Project coordinator for internal projects within card operations including system and user testing, team training, business letter and policy writing,
I have majored in English language and translation