inayathullah S M

•6 years of professional experience in configuring, upgrading and maintaining the Different Avaya Servers and Gateways.
•Detailed integration knowledge of Avaya Contact Center Systems, IP Telephony and related technologies.
•Experienced in installation and administration of Avaya PBX products, Avaya S8xxx series Media Servers, Media Gateways, Avaya AES, Avaya Modular, and Messaging for Unified communications, SBC, Remote Worker.
•Analyzed customer current configurations and recommended upgrade and changes to system, as the client needs change.
•Performed moves, adds, and changes as requested by client either on site, or remotely.
•Provided designs for Avaya telecommunications equipment. Voice and Network traffic analyst to determine present and futures capacity needs for the voice systems.
•Proven ability to design, develop and implement Avaya Telecommunication System.
•Experience working with different protocols such as H.323, SIP, QSIG.
•Highly proficient in Avaya Telecommunication Infrastructure with extensive track record of success.
•Capable of diagnosing complex technical problems and consistently delivering effective solutions.
•Training client’s on-site staff to make sure they have adequate knowledge to support their infrastructure and applications.
•Excellent understanding of framework for Service Requests, Incident Management, Problem Management, Change and Release Management.
•Trained in technical trouble shooting, effectiveness and time management.
•Skilled at managing multiple tasks efficiently.
•Onsite experience of 4 yrs with Ministry of Interiors, Saudi Arabia as Avaya Engineer.
•Ability to learn and adapt to new technologies quickly & efficiently.
•Good at interacting with the clients to understand and identify their business needs and benefits.

Avaya Site Engineer