Program Manager
Zomato
مجموع سنوات الخبرة :9 years, 9 أشهر
• Led a team of 15+ people to achieve business goals and improve operational efficiency by using data driven insights.
• Increased commission revenue per order by ensuring equitable commission rates were applied consistently across the platform.
• Maximised ad sales revenue by prioritizing higher-cost per click deliveries, resulting in a 19% improvement in inventory utilisation.
• Reduced the go-live TAT for campaigns by establishing efficient operating procedures.
• Prepared and executed investment strategies for major accounts to drive inorganic growth resulting in ~ 20% increase in ROI for clients and a 9% boost in overall realised revenue.
• Implemented a DIY feature for restaurant partners to activate their own advertisements, resulting in a 10% increase in sales revenue.
• Launched a new Impression based product by conducting market research and identifying restaurant needs resulted in 137k $ incremental revenue within 9 months and managed the budget through stakeholder management.
• Design and implemented an automated credit control system to assess credit worthiness of restaurant partners, leading to a reduction in outstanding merchant dues.
• Orchestrated support process capacity planning, resulting in a 15% improvement in efficiency.
• Monitoring and controlling restaurant rejections, reducing the rate to less than 1%.
Currently pursing (Distance learning)