Senior Associate (Collections)
Iqor India Services Pvt Ltd
Total years of experience :16 years, 9 Months
First and Third party collections
Customer service for UK customers, handling team
W.e.f January 2013, working with Assurant Insurance process- I migrated Assurant Employees Benefits process from USA. I was part of Assurant Insurance's Accounts Payable process where I audited and validated all (Assurant's creditors') invoices and payment methods for and before payment.
Prior to this work, I was initially alligned to auditing insurer's (AIG, USA) risk exposure through different research tools. My work profile was to ensure timely collections of Accounts Receivables, maintaining aging of dues. clarifications and resolutions of debtors' queries, despatch of invoices by email, ensuring proper credit control, taking proper steps to ensure recovery of past dues.
Transitioned two Health Insurance processes from USA (whose B1 visa is valid till Aug 2018), set up processes from the scratch level, interacted with client companies (CIGNA Health Insurance and Highmark Health Insurance, shared updates with processors, handling 2 - 4 teams of 25 processors each).
Answering queries from Citibank CreditCard - holders, helping recovery of credit cards' aging outstanding dues, etc
Doing all imports (opening of L/C's clearance of shipments, arranging acceptance of documents, etc), exports (ensuring timeliness of shipments, realisation of export payments), bank work (negotiation of imports and export documents and other work as may be required),
This 5 semester (2-1/2 year) course is said to be the toughest in correspondence courses - people take 10 years or more to pass this course - I passed it in one attempt (2-1/2 years).
Degree in International Trade