indraraj yadav

 Competent and dynamic professional with rich and varied exposure of over to the entire gamut of activities involved in Client Servicing, backend operations and Data Processing. Currently working as a Ground Dispatcher with Basrah Ground Handling Service at Basrah International Airport Iraq.
 Good customer service orientation, maturity of judgment under pressure/ ability to diagnose level of Customer need and to escalate problems without delay to appropriate levels for resolution.
 Resourceful and competent to create win-win relationship with Customers coupled with proven acumen in managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.
 Excellent communicator with exceptional talent for problem solving through analytical thought processes, as attested to by a track record for target achievement and employer satisfaction.
 Cogent written and verbal communication skills; proven time/people management, multi-tasking and problem solving abilities. Multilingual with proficiency in English and Hindi.
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CUSTOMER SERVICE PROFESSIONAL
 Competent and dynamic professional with rich and varied exposure of over to the entire gamut of activities involved in Client Servicing, backend operations and Data Processing. Worked as a Customer Service Executive with Spice Jet Airline Ltd.
Certificate Load sheet Qualified on Aircraft Q-400(bombardier) & B-737- (800-900) series. DEC 12 -FEB 15

 Competent and dynamic professional with rich and varied exposure of over 02 years to the entire gamut of activities involved in Client Servicing, backend operations and Data Processing. Worked as a TEAM LEADER with CELEBI GROUND HANDLING PVT. LTD at IGI Airport T3 New Delhi.
 HANDLING BRITISH AIRWAYS, KLM, AIRFRANCE, TURKISH AIRLINES AUSTRIAN AND SAUDI AREBIAN AIRLINES KAM AIR, CARGO FRETER AC TYPE was B 747-400/800, 777, 767-200, 737 (800-900), A300, 310, 319, 320, 321, 330, 340 and MD-11. DEC, 10 - DEC, 12

 Competent and dynamic professional with rich and varied exposure of over 01 years to the entire gamut of activities involved in Client Servicing, backend operations and Data Processing. Worked as an Asst. Duty Manager with Avia Expert C\O Kingfisher Airlines at IGI Airport New Delhi JULY ’09 - DEC ’10

 Also worked through Universal Aviation Pvt. Ltd. C\O Indian Airlines as a RAMP SUPERVISOR and Handled Pakistan International Airlines, Malaysia Airlines, Shrilankan Airlines Kam Air, Arina, Afghan Airlines and Kingfisher Airline . . OCT.’06 - JULY’09

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1. Loading & Offloading Baggage Service & Cargo.
2. Check in.
3. Arrivals Activities & BMA, BBA.
4. Located Helper and Supervisor on Flight and Make flight Paper & sign the airlines manager.
5. Take Care All Activities on Ramp and Handing Shift.