Ines Kennou

- Successfully promoted dental treatments and surgeries to 50 European patients, contributing to a 60% increase in visitor growth.
- Managed comprehensive medical tourism services, overseeing logistics from flights to tailored tourism activities, which resulted in patient satisfaction.
- Acted as a translator between Turkish/Arabic to French, participating in +10 consultations to facilitate smooth doctor-patient communications and enhance understanding for all involved parties.
- Provided dedicated post-treatment support to patients, effectively guiding them through recovery stages and enhancing their overall experience.

- Developed and executed monthly event concepts that enhanced visibility for the coffee shop while adhering to budget constraints, leading to a 60% increase in clientele.
- Managed event operations from planning through onsite execution, ensuring a seamless experience for guests and maximizing customer satisfaction.
- Supervised a team of 5 individuals, providing guidance and support to ensure effective fulfillment of responsibilities and high-quality event delivery.

- Recorded and tracked customer needs and complaints across various channels, leading to enhanced service quality.
- Conducted market research to assess customer satisfaction, resulting in a 15% increase in passenger satisfaction.
- Developed and executed social media strategy achieving a 30% increase in online engagement and improved brand perception.
- Supported planning and financial management of sponsorships for 5 major events, achieving a 25% cost reduction and maximizing sponsorship impact.