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Ines ben arfi, Sales Manager

Ines ben arfi

Sales Manager·Dimara International

United Arab Emirates

Higher diploma, International Trade

Work experience

Total years of experience: 20 years, 3 months

Sales Manager

September 2022 - Present

Dimara International

Dubai, United Arab Emirates

September 2022 - Present

Company industry:
Merchandising
Job role:
Sales

Assistant Manager

March 2016 - December 2019

SERVEU

United Arab Emirates

March 2016 - December 2019

I am in charge of:
•Preparing costing for soft services jobs
•Preparing quotations for soft services jobs
•Controlling statements of accounts of clients and following up payments
•Attending technical meeting of tenders
•Attending monthly/yearly meetings with clients
•Negotiating new contracts
•Dealing with suppliers: preparing LPO’s, following up of deliveries and payments
•Managing the day to day service delivery operations
•Achieving agreed account satisfaction targets
•Participating in the account satisfaction process to drive improvement in service quality
•Follow standard service management processes and adopt tools as appropriate
•Manage account cost to agreed plan and implement productivity improvement initiatives
•Provide leadership and direction to the service delivery teams involved in service delivery
•Develop and present client reports
•Participate in the service management 24X7 on call
Company industry:
Facilities & Property Management
Job role:
Accounting and Auditing

Operations Manager

April 2014 - March 2016

AL HARMOODI CLEANING SERVICES

United Arab Emirates

April 2014 - March 2016

I am in charge of:
•Recruiting employees ( admin and labors)
•Preparing offers and promoting it
•Dealing with suppliers: preparing LPO’s, following up of deliveries and payments
•Preparing schedules of labors
•Making survey of sites
•Preparing quotations
•Preparing Invoices
• Following up cash in and out movement
•Following up stocks in and out movement
•Preparing salaries of the employees
Company industry:
Utilities
Job role:
Management

Assistant Project Manager

March 2013 - February 2014

SERVEU

United Arab Emirates

March 2013 - February 2014

I was in charge of:
•Site Inspections
•Preparing scope of work ( daily - weekly - bi-weekly - monthly - quarterly)
•Preparing activities reports (weekly - bi-weekly - monthly - quarterly - yearly)
•Attending meetings with ADAC higher management to discuss action plans and KPI’s
•Following up 540 employee attendance, leaves, schedules, uniforms
•Preparing lists of material request and coordinate with the HQ to get it on time
•Following up stocks in and out movements
Company industry:
Facilities & Property Management
Job role:
Management

Area Manager

December 2011 - February 2013

SERVEU

United Arab Emirates

December 2011 - February 2013

I was in charge of:
•Site Inspections
•Preparing scope of work ( daily - weekly - bi-weekly - monthly - quarterly)
•Preparing activities reports (weekly - bi-weekly - monthly - quarterly - yearly)
•Attending meetings with clients
•Following up employees attendance, leaves, schedules, uniforms
•Preparing lists of material request and coordinate with the HQ to get it on time
•Following up stocks in and out movements
Company industry:
Facilities & Property Management
Job role:
Management

Quality Controller

August 2005 - September 2011

TELEPERFORMANCE

Tunisia

August 2005 - September 2011

I was in charge of:
•Quality control assurance of support provided to customers
•Set range of techniques to ensure staff motivation
•Plan and conduct trainings to maintain good level of telesales
•Preparing daily, weekly and monthly reports
•Analysis of KPI’s and preparing action plans
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Quality Control

Assistant Commercial Manager

December 2003 - July 2005

TunisieBureautique et Securite

Tunisia

December 2003 - July 2005

I was in charge of:
•Customer Assistance
•Show room organization
•Preparing campaigns to launch new products
•Preparing targets and schedules of commercials
•Yearly evaluation of commercials
Job role:
Management

February 2001 - August 2001

SOCIETE TUNISIENNE DE RECOUVREMENT DES CREANCES

Tunisia

February 2001 - August 2001

During 7 months of training period, I was responsible for:
•Preparing files of customers
•Coordinating with lawyers about the open cases in court
•Coordinating with the different branches of the bank the complete the files of duties and submit it to the jury on time
•Negotiate with debtors the convenient modality of payment
Company industry:
Administration Support Services

Education

École Supérieure De Commerce De Tunis

June 2003

June 2003

Higher diploma, International Trade

Tunisia

:

Lycée secondaire

June 1998

June 1998

Bachelor's degree, Economie et gestion

Tunisia

:

Skills

Team Building
Expert
Team Building
Expert
Contract Negotiation
Expert
Contract Negotiation
Expert
Contract Management
Expert
Contract Management
Expert
Sales
Expert
Sales
Expert
MS Office tools
Expert
MS Office tools
Expert
office administration
Expert
office administration
Expert
operation
Expert
operation
Expert
office management
Expert
office management
Expert
problem solving
Expert
problem solving
Expert
event management
Intermediate
event management
Intermediate
planning
Expert
planning
Expert
service operations
Expert
service operations
Expert
people management
Expert
people management
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
BUSINESS INTELLIGENCE
Expert
BUSINESS INTELLIGENCE
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
DELIVERY
Expert
DELIVERY
Expert
DIRECTING
Expert
DIRECTING
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
NEGOTIATION
Expert
NEGOTIATION
Expert
Sales
Expert
Sales
Expert
MS Office tools
Expert
MS Office tools
Expert

Languages

French

Expert

English

Expert

Arabic

Native Speaker