Ines Oueslati

Greet and assist visitors and clients, directing them to the appropriate departments professionally
and courteously.
• Organize appointments, meetings, and maintain the schedule of the General Manager or senior
management.
• Prepare and draft official correspondence, contracts, quotations, and invoices, and maintain proper
filing systems.
• Manage emails, faxes, and phone calls efficiently and professionally.
• Organize and archive administrative and technical documents related to projects and commercial
contracts.
• Prepare administrative and periodic reports for management review.
• Coordinate internal and external meetings and prepare the necessary documents and presentations.
• Communicate with suppliers and clients regarding purchase orders, quotations, and deliveries.
• Follow up on purchasing and sales operations in coordination with the accounting and warehouse
departments.
• Assist in preparing tenders and project proposals.
• Perform additional administrative tasks as assigned by management to ensure smooth workflow

• Communicating with customers to resolve issues or concerns regarding products or accounts,
such as opening new accounts or transferring funds between accounts.
• Processing transactions such as deposits, withdrawals, or loan payments on behalf of customers
• Processing wire transfers and other complex transactions
• Reviewing account statements and other financial documents to ensure accuracy of entries.
• Performing cash handling duties, such as processing payments from customers using
automated teller machines (ATMs) or hand-held devices
• Providing information about bank products and services to potential clients
• Processing account transactions such as deposits, withdrawals, or loan payments on behalf of
customers
• Responding to inquiries about account balances and other general customer service inquiries
• Maintaining accurate records of account activity and transactions to ensure compliance with
industry standards and regulations.
• Count drawer cash at the start of a shift.
• Take cash, checks, debit cards, and other payment forms from customers.
• Answer account-related questions for customers.
• Assisting customers with processing transactions, such as deposits, withdrawals, or
payments, resolving complaints or account discrepancies, and answering questions.
• Prepare specialized types of funds for customers, including savings bonds, traveler's
checks, and money orders.
• Following all bank financial and security regulations and procedures.
• Exchange customers' money for foreign currency.
• Place customer orders for checks and bank cards.
• Electronically record every transaction during their shift.
• Count their cash drawer at the end of their shift and reconcile to the beginning balance.
• Packaging cash and rolling coins to be stored in drawers or the bank vault.
• Following all bank financial and security regulations and procedures.

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