ines zoghlemi

▸ Reviewed and moderated high volumes of user-generated content in real time against strict internal policy
frameworks, ensuring full compliance with platform community guidelines.
▸ Maintained a high level of accuracy and consistency across repetitive, detail-intensive moderation workflows,
meeting daily throughput targets without compromising quality.
▸ Identified and escalated edge cases and recurring policy ambiguities to senior team leads, contributing to
process improvements that strengthened team-wide moderation consistency.

▸ Handled B2B satisfaction research on behalf of banking institutions and medical equipment companies,
interviewing business clients and healthcare professionals, adapting tone and vocabulary to match each
audience.
▸ Led a B2C customer onboarding campaign for a passive Wi-Fi usage monitoring programme, communicating
the value proposition clearly to residential customers and managing objections with transparency and
professionalism.
▸ Built and maintained detailed call records, outcome logs, and pipeline reports, contributing to weekly
performance reporting and campaign optimisation reviews.
▸ Consistently met and exceeded daily outreach targets while maintaining high respondent engagement rates
through strong active listening and empathy skills.

▸ Conducted structured B2B outbound surveys targeting corporate clients, including organisations affiliated
with the Dubai Chamber of Commerce, gathering decision-maker feedback on service quality and product
satisfaction with high accuracy.
▸ Administered B2C consumer research campaigns across diverse demographics, accurately capturing product
preferences and purchasing behavior to support strategic market analysis for client organisations.
▸ Maintained data integrity across high-volume daily interactions, logging detailed respondent information into
internal systems while consistently meeting strict SLA and quality standards.