فايزان إقبال

• Proactively monitored, optimized and supported cloud and hybrid IT environments, ensuring high availability of servers, storage, and network infrastructure.
• Administered Microsoft 365 ecosystem (Exchange Online, SharePoint Online, Teams, OneDrive) and Azure AD/Entra ID, maintaining secure collaboration, identity governance, and access management.
• Delivered advanced remote technical support, troubleshooting Microsoft 365, Azure AD, and endpoint management issues to maintain operational continuity.
• Led IT projects involving system upgrades, migrations, and new technology implementations, ensuring seamless transitions with minimal downtime.
• Proactively identified and mitigated potential infrastructure, cloud service, and security risks through monitoring, policy optimization, and preventive maintenance.
• Implemented and enforced security best practices, including Multi-Factor Authentication (MFA), Conditional Access, and cloud security protocols to safeguard organizational data and systems.
• Managed Microsoft Intune (MDM/MAM) for device enrollment, endpoint compliance, application deployment, and security policy enforcement.

• Delivered exceptional service for technical support requests through various channels and ticketing systems, ensuring timely resolution and high customer satisfaction.
• Diagnosed and resolved Windows and macOS endpoint issues remotely using RMM and remote access tools, restoring system functionality and minimizing downtime.
• Led large-scale endpoint security migration, removing Webroot and deploying CrowdStrike across over 2500 devices, significantly strengthening organizational cybersecurity posture.
• Leveraged Autotask PSA, FreshService for efficient ticketing management, and utilized Datto, NinjaOne RMM, along with various MSP tools for comprehensive system monitoring, patching, and proactive system/network diagnostics.
• Engineered, deployed, and managed Microsoft 365 environments using the Partner and Admin Centre, including user provisioning, license management and administration.

• Designed, deployed, and maintained virtualized infrastructure using VMware, VirtualBox and Hyper-V, improving system performance, scalability, and high availability.
• Administered enterprise network environments across WAN, LAN, WLAN, and VLAN architectures, ensuring secure, reliable connectivity and optimized performance.
• Implemented RAID storage solutions to deliver data redundancy, fault tolerance, and enhanced storage efficiency for mission-critical systems.
• Configured and managed firewalls, routers, and network security devices, strengthening perimeter defence and traffic management.
• Deployed and administered Windows Server environments, Linux Axigen mail server, Active Directory, Domain Controllers, user/group management, and Group Policy administration.
• Administered corporate domains, DNS records, websites, SSL certificates, and cPanel hosting, ensuring uptime, security, and proper domain/email routing.

• Spearheaded installation, configuration, and maintenance of enterprise network infrastructure, including Cisco, Meraki, MikroTik routers, Fortinet firewalls, L2/L3 switches, and wireless access points, enhancing performance, security, and reliability.
• Configured network policies, access controls, and per-user bandwidth limits to enforce corporate security standards and optimize network usage.
• Managed ISP high availability and static WAN/LAN IP addressing, ensuring uninterrupted connectivity and minimal downtime.
• Implemented a centralized backup system, executing daily backup operations to secure official data on designated servers, and managed NAS storage, safeguarding data integrity, availability, and disaster recovery.
• Configured and managed VOIP/PBX telephony systems, network printers, and plotters, supporting seamless communication and printing services.

• Managed servers hosting custom business applications, including consultants databases and accounting platforms.
• Implemented enterprise-grade endpoint protection solutions (EDR/Antivirus) and executed automated patch management cycles to mitigate cybersecurity risks.
• Collaborated with cross-functional teams and vendors to accelerate incident resolution, root cause analysis, and service request fulfillment, minimizing operational downtime.
• Achieved and surpassed SLAs and KPIs, demonstrating a strong commitment to excellence in ticket resolution time and customer satisfaction.
• Contributed to web development and website administration projects utilizing HTML, CSS, PHP, and WordPress, enhancing website performance, usability, and functionality.

• Administered Active Directory environments, including Domain Controllers, Group Policy, and Identity & Access Management (IAM) to ensure secure, seamless enterprise authentication and access control.
• Managed and optimized enterprise IT infrastructure, comprising Windows servers, L2/L3 switches, routers, firewalls, and maintained the integrity of a diverse, multi-platform end user device ecosystem, improving network performance and system reliability.
• Led rigorous software deployment processes and conducted security updates and patches, significantly reducing vulnerabilities.
• Ensured timely backups of critical data and resources, facilitating rapid recovery from software crashes or hardware failures, which minimized downtime and protected organizational assets.
• Collaborated within ITSM / ITIL service management frameworks to streamline service delivery, SLA adherence, and align IT operations with business objectives.

• Administered Windows Server infrastructure, managing Active Directory, Group Policy Objects (GPO), DNS, and DHCP services to maintain secure identity management, system stability, and efficient network operations.
• Prepared and maintained examination server environments, delivering secure, scalable, and high-availability platforms supporting academic progress testing assessments across all grade levels.
• Deployed and managed classroom management software across multiple computer labs, enabling centralized monitoring, session control, and improved instructional delivery and lab efficiency.
• Provided technical support for classroom technologies, including workstations, smartboards and projectors, ensuring reliable day-to-day educational operations.
• Implemented and supported biometric attendance systems and CCTV surveillance solutions, integrated with network and server infrastructure to enhance physical security, monitoring, and access control.

• Delivered advanced endpoint support, performing troubleshooting, maintenance, and repair of desktops,
laptops, operating systems, and peripherals to maintain system availability and performance.
• Conducted root-cause analysis to resolve complex hardware, software, and network issues, supporting
infrastructure upgrades and system deployments.
• Managed server storage and access control by administering disk quotas and shared drive permissions,
ensuring secure and efficient resource utilization.
• Provided onsite technical support to diagnose and resolve network connectivity and endpoint issues,
minimizing downtime and enhancing user productivity.
• Supported multi-vendor enterprise environments (Lenovo, Dell, HP, IBM, Acer, Apple, Compaq), maintaining
standardized device management and operational reliability.