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Infal Baig, Receptionist

Infal Baig

Receptionist·JIA LU INTERNATIONAL HOTEL GROUP , LTD

Pakistan

High school or equivalent, ICS Physics)

Work experience

Total years of experience: 5 years, 0 months

Receptionist

January 2024 - December 2025

JIA LU INTERNATIONAL HOTEL GROUP , LTD

Sihanoukville, Cambodia

January 2024 - December 2025

Welcomed guests and managed check-in and check-out procedures.
Handled room reservations and guest inquiries.
Maintained front desk records and coordinated with hotel staff.
Ensured a professional and friendly experience for guests.
Company industry:
Catering, Food Service, & Restaurant

Telemarketer & Recovery officer

January 2022 - January 2024

Ez-link

Rawalpindi, Pakistan •Hybrid

January 2022 - January 2024

Contacted potential customers to provide information about loan services.
Managed follow-ups and recovery of outstanding payments from clients.
Promoted to Team Leader to supervise telemarketing staff and manage lead distribution.
Monitored team performance and supported agents in achieving targets.
Company industry:
Call Centers & Customer Care Outsourcing

Front Desk Officer

January 2022 - January 2022

Monal Downtown Saddar

Rawalpindi, Pakistan

January 2022 - January 2022

Managed front desk operations, greeted and assisted guests, handled reservations, and ensured a
professional and welcoming environment for customers.
Company industry:
Catering, Food Service, & Restaurant

Salesman

January 2021 - December 2021

Breakout

Islamabad, Pakistan

January 2021 - December 2021

Delivered excellent customer service, assisted customers with product selection, maintained store
organization, and supported the team in achieving sales goals.
Company industry:
Entertainment

Education

Punjab Group of Colleges Ayub Park Campus

January 2021

January 2021

High school or equivalent, ICS Physics)

Pakistan

SOS Hermann Gmeiner Boys High School

January 2019

January 2019

High school or equivalent, Computer Science

Pakistan

AGT Institute of technical and professional education

January 2019

January 2019

High school or equivalent, English

Pakistan

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HELP DESK SUPPORT
Intermediate
HELP DESK SUPPORT
Intermediate
INVENTORY DISTRIBUTION
Intermediate
INVENTORY DISTRIBUTION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PHYSICS
Intermediate
PHYSICS
Intermediate
SALES
Intermediate
SALES
Intermediate
TELEMARKETING
Intermediate
TELEMARKETING
Intermediate

Training and Certifications

Certifications
Microsoft Office Soecialist