Mary Ingrid Cupido

• Assist individuals in discovering their purpose, career development or change, through coaching which results in them getting their passion and zeal for life back
• In the process of partnering with NGO’s to serve as a mentor and coach for at-risk teenagers from disadvantaged communities regarding essential life skills such as basic budgeting, personal image and grooming, communication, CV and job application writing
• Partner with clients to identify obstacles and achieve goals for life betterment and personal development over a period of time
• Help clients improve general outlook on life, including self-esteem, optimism and persistence to pursue goals consistently through motivational talks
• Work with clients in goal setting, motivation, communication skills, interpersonal abilities, life assessments, financial coaching and workshops to help individuals succeed and do well
• Skilled in coaching clients in issues such as personal image, pursuing their dreams, health and well-being, financial mindset and positive living
• Host individual and group vision/dream board workshops

• Executive Assistant & Administration/Office Management: book flights, hotels and transportation for the MD and associate coaches; schedule meetings and calls and set up reminders; handle reception, general enquiries, email correspondence and courier services; soft and hard copy filing; sourcing, set-up, implement and manage hardware and software administrative systems and procedures such as record management and the database; researching and purchasing good quality office supplies at competitive pricing from suppliers and ensuring that office supplies are sufficiently stocked
• Human Resources: process employee visa and ID; handle staff leave requests and attendance records; create and keep employee files updated; prepare salary certificates and requesting NOC; facilities management of the office such as renewing and updating company legal documents (trade license, establishment cards, office lease, permits, etc.); screening coaches; communicates job expectations to new employees including induction, training and orientation; preparing coaches’ contracts
• Finance: manage the petty cash and monitoring cashflow and daily operational costs; create all monthly outgoing invoices; manage and monitor invoice, project contract and timesheet reconciliation; track financial data and accurately process client payments; pro-actively take control of any enquiries regarding invoicing and payments; generate reports; follow-up on outstanding payments
• Operational Systems & IT: initiated and successfully created the company internal and external SOP and keeping it updated to ensure the streamlining of administrative processes to increase workflow efficiency and improve the quality of client service; ensure that the workflow is coordinated through communicating and enforcing operational systems, policies and procedures to our external coaches and clients, familiarizing them with our procedures and processes and assisting them where necessary; design and create company templates as required to regulate and facilitate a smooth workflow to ensure work is being executed efficiently, accurately and in a timely manner; sourcing new and more efficient systems and applications; oversee company email set-up in Office 365 (iOs & Android); sourcing and hiring of outsourced supplier companies
• Events & Social Media: attend, support, assist and supervise in the organizing, planning and coordination of company, HR Summit and ICF events as and when required; assist in keeping the company social media pages align with relevant and updated information in line with the social media plan
• Project Management: assist in the management and coordination of information and requirements for various projects; planning, scheduling and monitoring results by tracking coaching hours and preparing and arranging status project reports; create project contracts; generate reports for clients

• Played a key role in the development, launch and branding of the clothing label ‘Fashion WIRED’ including the design and layout, Public Relations, Marketing, Advertising and Brand Development plan well as with the design of promotional materials for the label
• Team leader for the official launch, design and supervision of the production of the label’s garments; trained and supervised workers in the production of the garments; styled the garments by creating a range of different looks for the label’s catalogue
• Supervised the label’s stock orders, invoices and finances and assisted with the negotiation of bulk sales to buyers

• Assisted the project managers in the administration, research and production of annual books, the monthly magazine, activity guides and lifestyle products as well as maps and contract publishing jobs
• Developed and maintained long-term relationships with PR agencies, Managers, Directors within the hospitality industry requesting complimentary reviews, vouchers, press releases, images, etc
• Trained and supervised one editorial assistant and two administrative assistants, including interns
• Initiated writing the company’s production manual to help facilitate a more organized, streamlined and efficient production process
• Attended PR events, new establishment openings and product launches; wrote restaurant and spa reviews and kept the review file updated; assisted with and was actively involved in the company’s annual Ultimate Explorer competition from the planning stages to the final event and beyond
• Liaised with PR Agents, Managers and Directors within the hospitality industry to facilitate the scheduling and booking of all hotel, restaurant, spa and activities for Editors, Freelancers and the Associate Publisher as well as all photography shoots, local and international, for the Creative Director and Photography Manager including getting all necessary permits and police clearance certificates where necessary
• Proven track record of accurately conducting and completing research (online and printed media), compiling data; reporting and information management within the required time budget
• Maintained and updated the companies’ database by fact-checking both local and international information, uploading, cleansing and updating information and files
• Sourced and managed the external image library; catalogue and file magazine and newspaper articles; entered new books, magazines and maps in the company’s library database
• Performed final data and artwork checks for publications, add map references and annotations; entered page numbering and cross-referencing the books in InDesign; ensured that all advertisers were listed in the publications and monitor the sign-off procedure

• Served as a check-in and customer service agent for multiple airlines as well as being a dedicated business class check-in agent for Malaysian Airlines for which I received two performance recognitions from the Malaysian Airlines airline staff and flight supervisors
• Checked-in, boarded and welcomed passengers on flights on major international airlines; provided superior customer service and handled passengers’ queries; performed hand baggage collection at the boarding gates
• Charged and issued passengers excess baggage tickets; tallied revenue flight coupons at flight closure