Medical Record Service (MRS) Director
Via Technology International
Total years of experience :13 years, 4 Months
* Achieve business and organization goals, visions and objectives.
* Supervise and manage the overall performance of staff of teams in both branches
(Cairo and Dubai branches).
* Supervising MT scheduling according to client’s needs.
* Assessing productivity of transcription teams of both branches.
* Employee selection and career development.
* Designing and delivering transcription training courses to new MTs.
* Identifying problems, creating choices and providing alternative courses of
actions.
* Handling smooth communication channel between the clients and the team’s
managers.
* Creation, maintenance and update of production schedules, task lists and client
instructions for all teams.
* Handle all inquiries received from clients and develop production process in
order to meet client’s satisfaction.
* Key role ensuring smooth processes between the team and the final product.
* Coordinate efforts as necessary with other managers in production delivery.
* Maintain regular contact with clients and internal teams to manage schedules of
projects and programs, including participation in meetings and conference calls
as necessary.
* Prepare the annual budget of the Department based on annual plan including
new projects, or development of the existing projects.
* Representing the company in healthcare exhibitions outside Egypt.
the Medical Transcription Training
Job Responsibilities:
* Identifying training and development needs within an organization through job
analysis, appraisal schemes and regular consultation with business managers and
human resources departments;
* Designing and expanding training and development programs based on the needs
of the organization and the individual;
* Working in a team to produce programs that are satisfactory to all relevant
parties in an organization, such as line managers, accountants and senior
managers at board level;
* Considering the costs of planned programs and keeping within budgets as
assessing the return on investment of any training or development programs is
becoming increasingly important;
* Developing effective induction programs;
* Conducting appraisals;
* Devising individual learning plans;
* Producing training materials for in-house courses;
* Managing the delivery of training and development programs and, in a more
senior role, devising a training strategy for the organization;
* Monitoring and reviewing the progress of trainees through questionnaires and
discussions with managers;
* Ensuring that statutory training requirements are met;
* Evaluating training and development programs;
* Amending and revising programs as necessary, in order to adapt to changes
occurring in the work environment;
* Helping line managers and trainers solve specific training problems, either on a
one-to-one basis or in groups;
* Keeping up to date with developments in training by reading relevant journals,
going to meetings and attending relevant courses;
* Having an understanding of e-learning techniques, and where relevant, being
involved in the creation and/or delivery of e-learning packages;
* Researching new technologies and methodologies in workplace learning and
presenting this research.