Underwriting Assistant
Procco Financial Services
Total years of experience :16 years, 3 months
Duties:
• Preparing financial reports.
• Data entry.
• Following up on applications.
• Downloading software’s and configuring POS machines.
• Data entry.
• Following up with merchants.
• Trouble shooting VIA telephone and/or e-mail.
• Visiting merchants.
1- Answering calls for customer inquiries and managing bank duties.
2- Sending emails to the required department, according to the matter of the situation.
3- Following up with customers.
4- Collections.
5- IT - for a specific campaign.
6 - Training.
Duties:
• In charge of responding to customer calls and inquiries by phone
• Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Manage call traffic
• Representing the organization to customers
• Rout calls to the specialists
• Reply on customer emails
• Deal with complaints or problems
• Give out information required by clients
• Send information required by clients by fax or email
NA