Customer Service Associate
Teleperformance - Greece
Total des années d'expérience :16 years, 8 Mois
-Identify the factors that shape the business’s appeal to customers.
-Chose the adequate graphic presentation and publicity for the business success.
-Evaluate the effectiveness of the sales and marketing campaigns and make the appropriate adjustments.
-Coordinate with the different suppliers to provide the service’s standards the Guest House promotes.
-Prospect opportunities to attract customers and create customer loyalty.
-Supervise construction work and maintenance.
-Recruit employees, research, and track products.
-Managing and motivating the team to increase sales and ensure efficiency.
-Analysing sales figures, forecasting future sales and interpreting trends to facilitate planning
-Using information technology to record sales figures, for data analysis and forward planning;
-Dealing with staffing issues, conducting appraisals and performance evaluations, as well as providing training.
-Ensuring standards for quality, customer service, health and safety are met.
-Responding to customer complaints and comments.
-Updating colleagues on business performance, new initiatives and other pertinent issues;
-Touring the sales floor regularly, talking to colleagues and customers, resolving urgent issues;
-Maintaining awareness of market trend, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
-Monitor and maximize retail budgets and product inventory, purchasing and sales.
-Work with the division manager to coordinate and determine the most cost-effective marketing and
hiring strategies, and align the franchise with the business philosophy.
-Recruit employees and research and track products.
-Maintain the skills and well-being of staff with motivational incentives and evaluations.
-Address customer needs by immediately resolving conflict.
-Inspiring long-term customer relationships and creatively placing and rotating merchandise in a way
that best catches customers' attention.
-Organize, supervise and perform the listening and treatment of queries from employees regarding their situation at the Bank and the HR policies and procedures.
Develop and maintain a comprehensive set of documentation.
Follow up on the treatment of queries of staff members carried over to specialists.
Provide 1st level of operational support across several HR business areas including expatriation, compliance, leave of absence, HR master data, on boarding/off boarding, internal transfers, benefits and payroll.
Undertake other responsibilities within the Division including active participation in the planning and execution of activities of the unit.
-Ensuring a safe, clean, comfortable and welcoming atmosphere.
-Ensuring that the guests are happy with their service at all times.
-Offering the amenities the VIPs may want to avail, and making their stay a much memorable one.
-Promoting the hotel.
-Assisting the guests in the arrangements that they may desire to be helped with.