Iqbal Muhammed Rifnash

Coordinating daily front house and back house restaurant operations to deliver superior service and maximize customer satisfaction
• Responding efficiently, assessing, and addressing customer complaints, enquiries, and recommendations, always striving to provide a better service
• Regularly reviewing product quality and researching new vendors for high-quality supply chain management
• Creating detailed reports on weekly and monthly revenues and expenses to control operational costs and identifying measures to cut waste
• Recommend ways to reach a broader audience (e.g., discounts and social media ads) and promoting the brand in the local community through word-of-mouth and restaurant events
• Managing the register at the end of the shifts or working period, performing all credit card and cash operations
• Appraising staff performance on knowledge, competency, personality, adaptability, & efficiency and providing feedback to improve productivity
• Organizin

Always maintaining a pleasant and welcoming environment for the guests’ enjoyment, ensuring the best
dining experience, so that they always come back for the first-class service
• Supervising restaurant staff through assigning and monitoring tasks; coordinating work schedules;
instructing the staff on how to provide high-quality service and ensure that the guests’ needs are met; and
ensuring the staff is well-groomed and wearing the proper attire
• Acting as a bridge between the kitchen and the food and beverage servers to guarantee that a common
vision is shared
• Assisting on administrative operations such as settling bills and keeping records; assisting on payrolls
preparation & preparing shift reports
• Overseeing activitiesin the dining room; Inspectingdiningand servingareas, equipmentin use and storage
areas for organizing and cleanliness, arranging for the replacement of dining room supplies
• Ensuring the highest quality of standards are met for service, cleanliness, and profitability
• Making personalized recommendations on new menus and promotions; and requesting work orders for
maintenance repairs
• Always following all company safety and security policies and procedures: Reporting accidents, injuries
and unsafe work conditions to the manager; completing safety training and certifications of staff; and
following current safety and sanitation policies whenever managing food and beverages

Supervising the lounge in a highly professional manner to ensure that customers can expect the highest
quality of service through efficient management of staff and continuous improvement to product and
services
• Ensuring that defined customer lounge service standards and brand aspirations are achieved and always
maintained
• Ensuring the lounge service is compliant to all health and safety regulations as stipulated by the local
authorities including food hygiene regulations when handling food and beverage items
• Supporting local airport management to identify and mitigate personal, safety and security risks in the
lounge operation environment
• Leading, coaching, and motivating lounge staff including assisting with hiring and training of staff,
ensuring adherence to company rules, regulations, and standards.
• Conducting performance appraisals of lounge staff and handle performance issues.

Registering guests and assigning rooms. Also accommodating special requests whenever possible in pre-
registration and blocking of rooms for reservations
• Communicating services and amenities of the hotel to guests, policies and procedures followed
• Performing cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, foreign
currency exchange etc.
• Coordinating room status updates withthe housekeeping department ofall checkouts, late checkouts, early
check-ins, special requests, and day use rooms for maintenance and repair work
• Maintaining guest room key storage, and maintaining and supervising access to safe deposit boxes
• Issuing parking passes and validating valet parking tickets whenever required
• Communicating through proper telephone etiquettes and handling E-mail
• Maintaining the cleanliness and neatness of the front desk area always
• Reporting any unusual occurrences and requesting to the manager or