Relationship Manager
Ufone PTML
Total years of experience :14 years, 3 Months
Implementation of ISO standards, Acquisition of new accounts, Manage, Retain and Acquire high value corporate accounts & Priority customers, To ensure adherence to company policies, SOP’s and other instructions including Confidentiality of client & information, Remain abreast on all current Policies, Procedures, Product, Promotions and value-added services offered by the company, Ensure targets as per SQS KPI’s and special projects assigned by management, Providing best packages Also share Cost-benefit analysis for corporate accounts and recovery, Maintaining a healthy pipeline for future prospecting, Remain proactive / vigilant with competitors offered products & VAS information and share with respective line, Timely signing of business contract, Daily visits to new/existing accounts to maintain healthy relationships with customers for churn prevention and new acquisition.
Identified new customers, Supported sales and lead generation
efforts, Creating promotions with advertising managers,
Maintained our organization's offerings, Developed and
managed advertising campaigns, Organized company trade
shows, conferences, Evaluated and devised marketing strategies,
Directed, planned and coordinated marketing efforts,
Communicated marketing plans across sales team, Developed
marketing campaigns, Did Research demand for the
organization's products and services, Did Research on
competitor’s offerings, Handled social media campaigns and
content marketing.
Key Responsibilities:
Understand customer needs and develop plans to address them
Identify key staff in client companies to cultivate profitable relationships Resolve customer complaints quickly and effectively
Forward upselling and cross-selling opportunities to the sales team Promote high-quality sales, supply and customer service processes Aim to preserve customers and renew contracts
Approach potential customers to establish relationships Gain solid knowledge of competitors
Answered calls, complaints, or other issues with products or services, Responded efficiently and accurately to callers, Explained possible solutions on calls, Ensured that clients feel supported and valued, Engaged in active listening with callers, confirmed or clarified information and Diffused angry clients as needed, Built lasting relationships with clients and other call center team members based on trust and reliability, Utilized software, databases, scripts, and tools appropriately, Understood and strived to meet or exceed call center metrics while providing excellent consistent customer service, Made sales or recommendations for products or services that may better suit client needs, Took part in training and other learning opportunities to expand knowledge of company, Adhered to all company policies and procedures.
Key Responsibilities:
Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options Maintains relationships with clients by providing support, information, and guidance Prepares reports by collecting, analyzing, and summarizing information Maintain quality service by establishing and enforcing organization standards Contributes to team effort by accomplishing related results as neede
Major Projects and Thesis: •Market Analysis of Aquafina (PepsiCo) •Change Management in Education and Health Sector of Pakistan •Financial Analysis of Textile Sector of Pakistan •Research on difference between Government and private Education System in Pakistan •Fashion Institute (Entrepreneurship) •Auto Industry (Micro Economics) •Bakery and Confectionaries Business (Strategic Marketing) •Competitive Analysis between Toyota and Honda Motors in Pakistan.
Major Subjects: •Cost Accounting •Money Banking and Finance •Economics •Tax Law •Business Law •Business Communication and Report Writing
Major Courses: •Accounting •Commerce and Banking •Economics and Commercial Geography •Maths and Statistics
