إقبال Iqbal Baig

Manage branch-level customer service operations ensuring Islamic banking
compliance.
Handle customer transactions, account services, and service requests
accurately.
Support branch targets through effective customer engagement delivery.
Coordinate with internal departments to resolve operational customer issues.

Delivered end-to-end customer support for deposits withdrawals remittances
transfers.
Maintained accurate transaction records per internal controls SBP
regulations.
Achieved strong results in Gallup surveys Mystery Shopping.
Provided current information on banking products services digital solutions.
Trained guided new hires maintaining standardized branch service quality.

Processed high-volume customer transactions with accuracy and
confidentiality.
Balanced cash drawers and resolved discrepancies promptly.
Ensured adherence to operational policies and AML/KYC standards.
Identified cross-selling opportunities to promote banking products.

Managed inbound and outbound calls for international clients.
Conducted cold calling to market business loans and financial services.
Provided quotations, explained credit terms, and closed sales opportunities.
Met and exceeded productivity, accuracy, and quality benchmarks.
Retained customers through promotions, discounts, and subscription
extensions.

Executed daily banking operations including account opening, fund transfers,
and cheque processing.
Monitored compliance with internal banking procedures and regulatory
requirements.
Assisted in branch audits and operational reviews.