Irakliy Tvaradze

• Led the consolidation and delivery of IT application and platform services across the organization.
• Ensured the transformation of common IT applications utilized throughout the group into a cohesive set of Platform Services, driving the adoption of cloud solutions for these services.
• Developed a communications framework and strategy to effectively convey and promote the performance of the technology service portfolio to all stakeholder communities.
• Held accountability for the overall budgets and costs associated with running and managing centralized IT applications and platforms.
• Managed and monitored actual costs against the budget regularly, providing financial reports related to the department, division, or project’s financial performance.
• Reviewed and analysed the effectiveness and efficiency of existing applications, developing strategies to improve or leverage these systems.
• Collaborated with executive-level business leaders to establish the vision, strategy, and leadership for the consolidation, transformation, and service management of IT applications and platforms, including ERP systems.
• Developed and implemented policies, procedures, and processes for the department, ensuring existing ones were regularly reviewed and updated as part of a continuous improvement initiative.
• Set objectives, KPIs, and milestones for the department, and conducted performance appraisals for direct reports using the Electronic Performance Management System
• Ensured team members had opportunities for learning and career development by identifying potential successors within the team, preparing them for future roles, and recommending external training, when necessary, in consultation with the HR Department.

• Developed and managed service delivery standards and processes aligned with business requirements and best
practices.
• Implemented and delivered technology initiatives in the operating malls, including pilots, proof of concepts, and
technology refresh.
• Built strong relationships with internal stakeholders to ensure alignment on technology streams, increased
adoption, and faster technology service recovery.
• Defined, prioritised, and managed service maintenance and support in line with service level contract deliverables.
• Assisted in developing metrics to track value delivery and refine SLAs based on business needs.
• Ensured inventory, assets, incident, and change management processes were defined and followed.
• Generated periodical reporting, including service support performance, vendors performance, and technology
performance.
• Planned and prepared annual OPEX estimates based on services performance and business requirements.
• Assisted in strategic plan budgeting exercise for the CAPEX investments.

• Prepared project documentation, detailed project plans, and budget estimates.
• Assisted in defining project scope and objectives and involved all relevant stakeholders to ensure technical
feasibility.
• Provided consistent highlight reports to the project steering committee on progress.
• Lead regular status meetings with the project team to obtain updates on running tasks.
• Performed risk management to minimise project risks and develop mitigation plans.
• Managed project scope, schedule, and cost changes to maintain the change control process.
• Coordinated with internal resources and third parties/vendors during the execution of projects.
• Assured project resource availability and proper allocation.