Irene Flores

Managed daily sales operations, including order processing, invoicing, and coordination with the sales team to ensure smooth
workflow.
Assisted customers via email, phone, and live chat, providing timely resolution to inquiries and complaints.
Maintained and updated customer records in CRM systems, ensuring accurate and up-to-date information.
Prepared and managed all contract-related documentation, including SPA (Sales and Purchase Agreement), SOA (Statement of
Account), cancellation documents, and customer addition/removal requests, Invoicing, Resale and Cancellation Process.
Oversaw the end-to-end process of registering client units with the Dubai Land Department (DLD), ensuring compliance with all legal
and regulatory requirements.
Collaborated with cross-functional teams (finance, logistics, marketing) to optimize processes and enhance customer satisfaction.
Generated sales reports and performance metrics to support strategic decision-making.

Present and sell insurance policies to new and existing clients
Develop and calculate suitable plans based onclients needs
Resolve client inquiries and complaints Expand business reach through networking techniques
Comply with insurance standards and regulations
Track and identify areas of improvement
Meet designated sales as by customizing marketing strategies to sell insurance products to businesses or individuals
Conducting market research to determine a target audience s needs, wants, habits, interests and other relevant factors used in
creating targeted marketing events.
Researching previous successful campaigns to understand what worked, what didnt and what can be improved.
Reviewing theprogressandsuccessofaevent, making adjustments or pitching ideas for new eventsasnecessary.

Manage and organize the employers calendar, appointments, and meetings
Handle phone calls, emails, and other correspondence on behalf of the employer
Prepare reports, presentations, and documents
Arrange travel plans, including bookings and itineraries
Maintain filing systems (physical and digital)
Take minutes during meetings and follow up on action items
Coordinate events, meetings, and conferences
Handle confidential information with discretion
Run personal errands when required
Liaise with clients, staff, and external partners

Greet clients warmly and ensure a positive first impression
Manage appointment bookings, confirmations, and cancellations
Answer phone calls, emails, and social media inquiries
Maintain accurate client records and update patient information
Process payments, issue invoices, and handle billing
Explain basic information about treatments, services, and pricing
Coordinate with doctors, therapists, and staff for scheduling
Ensure the reception area is clean, organized, and presentable
Handle client complaints or concerns professionally and escalate when necessary
Promote clinic services, packages, and special offers