Dubai Marriott Hotel Al Jaddaf
Total years of experience :1 years, 7 Months
February 1 2014 up to date
Dubai Marriott Hotel Al Jaddaf
PO Box 122273, Oud Metha Road, AL Jaddaf Area
EVENTS AND BANQUETS MANAGEMENT TRAINING
Banquets Operation (Food and Beverage, Department)
Duties and Responsibilities:
• Responsible for all aspect of set ups.
• Handling, address corporate meetings and social accounts.
• Supported AV set ups and operation.
• Welcome, acknowledge, and assign seats to all guests according to company.
• Maintain record and control of bar stock and balance the requisition.
• Critically personalize guest's needs by using general sense of care.
February 2012 to September 2012
TERRA INCOGNITA: Tour Guide
Duties and Responsibilities:
• Welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points
• Accompanying the group to the sights and explaining to them about the history of the place
• Communicating a range of information on itineraries, destinations and culture
• Ensuring that the tour is running smoothly for individual members of the group
• Advising about facilities, such as sights, restaurants and shops, at each destination;
• Providing safety devises to the group
December 2011 - January 2012
Rwanda International Airport
Rwanda Air Customer Service (lost & found)
Duties and Responsibilities:
• Trace lost luggage and ensure it's handed over to the rightful owner.
• Keep lost/unclaimed baggage and contact the owner for collection
• Inspect received lost things then tag and place them in drawers, shelves, racks or a safe, according to the type of article and where and when it was found
• Provide a welcome service to passengers at Check out, and at other customer
o Service touch points and to assist in smoothing the customer journey through the airport
• Assist customers during flight irregularities, coordinating communication with affected customers to ensure passenger experience remains positive
• To provide customer recognition to our frequent fliers through individual contact on each journey through the airport
• Answer phones and respond to customer requests
• Providing customers with product and service information
• Transfer customers calls to appropriate staffs
• Follow up on customer inquiries regarding lost luggage
Akilah Institute for Women: Diploma in Hospitality Management
Essa Nyarugunga secondary school: Certificate in Human Science Alliance High School: O level Certificate QUALIFICATION TRAINING: Passport to Success, Opera at Marriott International, Foundation of Leadership at Marriott International, Essential Skills for Managers and Supervisors at Marriott International, Training for on Property Programs at Marriott International and Effective Training Skills at Marriott international.