عرفان Mohammad Osman

Responsible for hotel ‘s networking and infrastructure, assuring smooth and 24/7 operation of the entire network components like core, distribution, edge switches, security appliances on infrastructure, wireless system including core hotel applications.

Identifying IT Department’s vision, determining and handling strategies and spearheading IT Sections for the successful alignment of IT functions with the goals and objective of the business.

Supervising and enforcing the entire IT management and security procedures including IT service process flow.

Planning and implementation of Infrastructure related Projects as per the corporate or company requirements and direct the administration and maintenance of the infrastructure.

Identified critical business issues and developed solutions for customers and company, added to the enhancements to existing core applications, new software packages, customer programs and appliances.

Oversees the administration and maintenance of network enabled resources and software by implementing internal policies and procedures, administer the troubleshooting, system backups, archiving, training and disaster recovery plans and contingency plans.

Oversees all the support division activities, respond to escalated support issues, and interacts with the clients on the all level to resolve operational issues and provide solutions

Prepare and manage the management information systems operating and capital budgets. Define standard procedures, guidelines and policies in compliance with the audit requirements.

Identify, recommend, and manage deployment of "current technology with a vision of future" hardware and software upgrades and do purchases by building and maintaining the vendor relationships and manages the purchase of hardware and software products.

Establishes documents, tests, and communicates short term and long-term disaster recovery and business continuity plans and procedures.

Directed infrastructure elements installation, maintenance and support such as routers, switches, wireless, firewall - network items cabling and connectivity; also telecommunications - phones, mobiles and BRI/ PRI lines including IPTV systems /applications.

Handled all networking, telecommunications and IT security standard’s maintenance, development and documentations. Ensured compliance to IT standards during staffs’ training, development and succession planning.

Made sure smooth running of IT Department and all systems by upholding and handling vendor relations.

Rendered 24/7 1st and 2nd level support to all concerns; controlled and supervised all related systems.

Contributed in budget planning and ensured adherence to agreed budget. Involved IT strategic planning for FRRS.

Managed monthly preparation and reporting of all IT related KPIs to CVP-IT.

Afforded assistance to management on other IT Department areas like maintenance and support contracts.

Established for all property the complete LAN/ Wireless infrastructure and applied in Hotel Management including to Security Systems by working with the Pre-opening Office. Motivated and trained new IT support personnel.

Headed organization requirements review as per market needs and Owners / Consultant’s requirements in relation to construction activities and installation services with the agreed time frame including budgeted costs.

Assured alignment of deviation to forecasted accomplishment date by keenly supervising and evaluating steps taken.

Instituted and incorporated the building’s system software selection such as Property Management System, telephone system, guest room keycard, security / fire emergency, internet, cabling and broadband accessibility from development to operations through assigned teams.

Set up payment and pre/post opening inspection process with project manager as per approved development budget.

Ensured cost effectiveness by planning, scheduling and carrying out IT budget as per vendors/ budget competitive prices. Assessed user needs and systems functionality; dealt with complex technical hardware/ software matters.

Planned upgrades and hardware/ software systems security backups upon checking vendors’ systems compatibility with periodic upgrade. Ensured smooth IT systems operations including anti-virus software, print services and email provision. Assured IT facilities meet individual and project needs also adhere to software licensing laws.

Defined network and network services requirements such as security, administration, service level, WAN integration and various infrastructure requirements by working with MD, FC and HRD.

Provided assistance to operations by making sure and enforcing project - specific installation and IT resources configuration like OS, patches and database.

Handled the design and compiled specification of hardware solution associated with IT infrastructure.

Supervised IT infrastructure utilization by designing and establishing system. Planned IT infrastructure to manage company growth as well as identified and solved IT infrastructure performance bottlenecks.

Dealt with user complains and concerns by developing / managing helpdesk.

Protected data and information by defining and enforcing security policies. Ensured protection of organizations’ Intellectual property rights as per the assigned policies.

Maintained IT infrastructure statutory compliance particularly in software licensing and copyrights.

Coordinated with IT infrastructure vendors for determining, choosing and servicing IT infrastructure.

Administered and handled IT assets such as hardware, software and network.

Administered Hotel Management Systems and MIS requirements.

Handled daily operations and provided assistance on the ongoing property renovation project.

Rendered support to all Hotel hardware/ software products’ network design and configuration.

Met and surpassed property/hotel users’ expectations by developing and maintaining efficient team of support staffs.

Ensured successful execution and property products/ service support through strong client relations.

Skilled in analyzing, troubleshooting and project management with knowledge in Hotel property management systems, general systems development and support management.

Directed ongoing development process with proactive identification of issues and solved concerns using excellent analytical and consulting abilities.

Handled new inventory systems’ development to assist Stores and Accounting operations; performed gap analysis and conduct mainframe data conversions to relational database.

Formulated various reports with the use of report writer and customized current reports as per management needs.

Gave support in supervising all areas including annual report preparation with bi-annual, quarterly plus monthly details and reported the same to management.

Handled accounting process conversion within schedule set by management.

Used bottom up approach for the entire system in the organization to address Y2K incompatibility matters.

Established new MIS system, hardware and network as well as worked on data base design restructuring, module improvements and production user manuals for training & development.

Managed modification, maintenance and set up of all integrated systems like front/back office, POS, HSIA and telephone interface. Aided Accounting department through back office system to build profit /loss accounts balance sheets.