Irfan Shahid

Officer Suggestions & Complaints at Dubai Customs

• United Arab Emirates - Dubai
• My current job since April 2010

Officer Suggestions & Complaints.
From 01-April-2010 - Till Date
Dubai Customs Suggestions & Complaints

Job Purpose:
Contributes to processing of feedback received from our Clients/employees to increase the productivity and effectiveness of Dubai Customs that will result in customer/employee satisfaction and loyalty
Contributes to creating a positive impact on customers/employees and all other stakeholders by adhering to legal, ethical and international standards

 Ensures the implementation of the SRS Action Plans by communicating, coordinating, following up on actions plans provided by the department
 Processes feedback received to order to identify and validate areas of improvement within the processes
 Contributes to the self-assessment of the SRS by measuring the impact of all SRS outcomes
 Played a major role in saving AED109M recurring savings for Dubai Customs from 2004-2011 July
 Evaluates and reports periodically on SRS
 Creates an awareness on SRS by preparing bulletins and other communication material for SRS (customers/employees)
 Preparing Monthly Management reports as required
 Measures activities and results in terms of KPIs
 Contributes to enhancing the processes in the SRS
 Reporting on SRS results and ROI
 Objective setting and performance evaluation
 Follow up on Employee suggestions on daily basis
 Create awareness of the SRS process
 Prepare weekly and monthly reports to communicate results and SRS RIO
 Prepare Annual SRS Achievement Report
 Prepare Annual Rewards and Events for SRS