Customer Service Associate
Qatar Insurance Company
Total des années d'expérience :18 years, 9 Mois
Manages personal insurances (motor, home, travel and medical malpractice), assists other type of general insurance like business all risk policy and provides support to other lines of business.
First Notification of Loss for motor claims. Registers claims for motor, answers to queries on the updates of claims, explains claims process and procedures to clients, and performs other tasks given.
Manages personal lines line of business such as motor, home and travel insurances. Answer queries from clients regarding the products, issues policies, assisting in claims reported, and performs other tasks given.
Provides over the phone troubleshooting regarding internet, tv and email issues. Also answers products inquiries, billing concerns and processes orders when needed.
Provides assistance over the phone like internet connection issues, email configuration, billing concerns, processes orders and answers products inquiries.
Maintains and troubleshoots computer connectivity with the office, assists the Statistician Aide in conducting surveys, encodes important data into the system, follow-up documents, and other related duties assigned by direct supervisor.
Encodes documents, updates changes to data, assists in maintaining the local area connections within the office, and other duties assigned by the direct supervisor.