Customer Retention Specialist
InCall International LLC
Total years of experience :8 years, 10 Months
Educate customers about the features and benefits of using the products.
Convince customers to keep using the trial products and eventually subscribe to monthly deliveries.
Processing over -the -phone payments.
Sells various sports items such as shoes, bags, apparels and other sports accessories
Assist customers in finding sports items that are suitable for individual requirement and preferences
Maintained sales record for inventory control
Assisted in display of merchandise
Provide advice to customers regarding products, its care and utilizations.
Process payments via cash, credit cards and keeping track of the transactions in the store
Take phone call queries on stock availabilities, store promotions and membership sign ups
Email support specialist basically handling requests via email from clients regarding wireless queries such as changes in rate plans, calling features, update customer personal information and contract terms, conditions and renewals
Accept calls from clients requesting for new membership, add membership minutes and other service related inquiries
Cater to bank clients via phone about its products, services and promotions
Set up new accounts, balance inquiries and also balance transfers
Update client records and verify validity of accounts and its holders
Support telecommunication clients over the phone with main task is to answer queries about latest products, services and its availability
Process request on orders of new hand phone units
Change rate plans and also billing concern issues