Irshad Ahmad

• Sales and customer service, received top seller award multiple times.
• Showroom procurement in co-ordination with design concept management team.
• Team management and store management, responsible for up-skill the team and ensuring the team is performing and hitting targets.
• Inventory control, stock count management, stock consolidation and movement control.
• Quality control - checking for damage in transit/in store.
• Monitoring performance metrics.

Investigating and resolved custmer inquiries and complaints in a timely and empathetic manner
Worked with the management team to implement and proper division of responsibilities
Developed reputation as an efficient service provider with high levels of accuracy
Processing and logging incoming calls and emails into CRM system for future reference
Forwarding and escalating inquiries and complaints to the designated departments for further investigation
Coordinated between billing department and customers to resolve problems pertaining to transactions
Educated customers about the new offers and their usage to incite about the company’s mission and values
Gathered sensitive information to update customer profiles and help with the appeals proces

Generated all documents and information required for customer shipments
Processed and entered all customers orders into database and provided proactive customer service or all accounts
Ensured accurate account invoicing through collaboration with accounting departments
Maintained damaged goods records, backorder logs, and any applicable regulatory reporting
Coordinated shipping requests for expedited deliver and documented accurately to ensure correct billing
Maintained excellent working relationshipswith customer by efficiently responding to all inquiries and complaints concerning work orders, invoices and shipments
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
Enforced the ontime shipment of products to create exceptional customer experience