Senior System Administrator
Huawei Technologies
Total years of experience :18 years, 7 Months
Work Close day-to-day assigned Service Catalogue and Incidents related to VIVA Microsoft Infrastructure & Private cloud as per agreed SLA
Make sure all deliverables are compliance with SOP and ITIL
Review active alert and prepare the action plans to close
Identify root cause for repeated incidents and process the problem management
Plan & deploy Security and roll up updates for OS, Databases and applications
Review Security Penetration report and plan the Mitigation
Maintain Exchange 2010 DAG environment Including Symantec Messaging gateway
Administration of Symantec Enterprise Vault for Exchange and File System Archive
Administration of HP Sitescope & HP Storage Essentials.
Manage Hyper V Cluster and VMs
Manage Domain controllers DNS, DHCP server, SQL cluster
Maintain System Center product product
Manage Symantec Protection Manager make sure Client are up to date & optimize policy as required
Make sure all MS servers and databases are backed up timely fashion
Plan virtualized systems infrastructure roll-outs and migrations.
Create / Modify / Remove virtual machines using VCenter or Orchestrator.
Demonstrate thought leadership in cloud computing and virtualization and their application
Maintain current knowledge of the entire VMware vSphere-based product stack and Cloud concepts
Knowledge of HP Storage Essential, Server Automation
Review the alert sent by SCOM and HP open view and trouble shoot if it is legitimate by opening related TT
Knowledge sharing among Team Members about new services and trouble shooting
Providing regular feedback to the Infrastructure Manager on progress on key issues and provides recommendations on new enhancements that would improve the efficiency of the systems
Proactively diagnose and document known and unknown issues to plan analysis and fix approved by change management as per severity.
Project Involved
Symantec Endpoint Protection manager Implementation
HP Service Manager Implementation
Enterprise Wireless Implementation
Citrix VDI & XENApp
Work and Close day-to-day assigned TT related to Operation Administration of VIVA Microsoft Infrastructure as per agreed SLA.
Prepare self healing document for various known issues share among team members
Manage day to day support of HP Service Manager for Modules such as CMDB, Interaction & Incident Management as per customer requirement
Administrating and managing Active Directory users, computers, Exchange server 2007 Recipients mailboxes and GPO
Configure & Trouble shoot issues related to Blackberry Enterprise service.
Responsible to Manage and administrate Symantec endpoint Management Server verify all the virus signature are up to date and distributing to the client
Proactively diagnose and trouble shoot various issues related to end user level at VIVA HQ, Branches and Call center as per severity
Responsible to Deploy Computer software on VIVA Green Field Project
Determine and diagnose various issue related to business application at end user side
Proactively trouble shoot unknown issues and document resolution for team members
Work and close daily task with high priority
Significant contribution in VIVA Go live
IT Specialist October 2005 to Present
Doosan Heavy Engineering & Construction Ltd.
Life Extension for Distillers of Shuaiba South Power & Water Distillation Station Project.
Shuaiba Industrial Area, Kuwait.
Responsible for all IT resources
Managed more than 75 users network
Maintain all computers hardware and software both English and Korean version
Trouble shoot day to day problem in LAN and WAN
Determine errors on outlook, other office applications and solve immediately
Support and guide the users to work on Microsoft office and other applications
Maintain network resources including windows 2003 servers, Exchange Server printers and AD
Maintain file server, domain controllers and Cisco routers
Implement wireless network at various location in construction site.
Worked as document control, purchaser and IT specialist simultaneously to keep department work flow properly