Irshad Ahamed

Support LANs, WANs, network segments, and internet, Avaya and intranet systems.
• Maintaining, installing, training, consulting, support, and documentation, of the
equipment installed at the customer sites.
• Work closely with end-users in ensuring the overall satisfaction of the customer
installation.
• Troubleshoot problems reported by clients.
• Maintain integrity of the network, server deployment, and security.
• Install, supervise, plan tasks & maintain computer, network, wireless network
• Perform daily system monitoring, verifying the integrity and availability of all hardware,
server resources, systems and key processes, reviewing system and application logs.
• Configure Monitor & Troubleshoot tasks for the Application servers, Active Directory,
Data Recovery, VDI and Desktop User.
• Maintain and configure CCTV.
• Undertake routine preventative measures and implement, maintain and monitor network
security.
• Perform network address assignment.
• Assign configuration of authentication and authorization of directory services.
• Maintain network servers such as file servers, VPN gateways, and intrusion detection
systems.
• Administer servers, desktop computers, printers, switches, firewalls, phones, Avaya
Phones, smart phones, software deployment, security updates and patches.

•Installing, Configuring, and Administering Microsoft Windows Server 2008.
• Configuration of DNS, DHCP, TCP/IP and Active directory services.
• Manage and maintain Backup and Recovery.
• Provided comprehensive help desk support for problems and service requests related to
agency-supported hardware, software, network connectivity and application support.
• Identified priorities and positive solutions by working closely with network users.
• Responsible for monitoring, operating, managing, troubleshooting and restoring to
service any terminal service client, personal computers or notebooks that has authorized
access to the network.
• Develop trends by monitoring and analyzing incoming calls, problems and support
requests.
• Maintain network facilities in individual machines, such as drivers and settings of
personal computers as well as printers.
• Monitor networks to ensure security and availability to specific users.

Support LANs, WANs, network segments, Internet, and intranet systems.
* Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories,
storage, etc. in accordance with standards and project/operational requirements.
* Troubleshoot problems reported by users.
* Maintain integrity of the network, server deployment, and security.
* Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical
considerations.
* Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources,
systems and key processes, reviewing system and application logs.
* Verifying completion of scheduled jobs such as backups.
* Maintain and configure handheld pc for sales persons.
* Undertake routine preventative measures and implement, maintain and monitor network security.
* Perform network address assignment.
* Assign configuration of authentication and authorization of directory services.
* Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.
* Administer servers, desktop computers, printers, switches, firewalls, phones, handheld pc’s, smart phones,
software deployment, security updates and patches.
EXPERIENCE IN INDIA

Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized
peripheral equipment.
* Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.
* Plan, coordinate, and implement network security measures in order to protect data, software, and
hardware.
* Customize desktop hardware to meet user specifications and site standards.
* Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and
restocks assigned parts inventory to insure proper spare parts levels.