Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Irtaza hassan, Clients Relationship Officer

Irtaza hassan

Clients Relationship Officer·Citi Bank

Qatar

Bachelor's degree, Mass Communication

Work experience

Total years of experience: 9 years, 5 months

Clients Relationship Officer

January 2023 - Present

Citi Bank

Dubai, United Arab Emirates

January 2023 - Present












Developed and maintained strong, long-term relationships with key clients to ensure high levels of satisfaction and retention.
Acted as the primary point of contact for client inquiries, concerns, and service-related needs.
Proactively identified client needs and provided tailored solutions to enhance customer experience and business outcomes.
Coordinated with internal departments (sales, support, finance) to ensure timely delivery of services and seamless client interactions.
Handled escalations and resolved client complaints efficiently to maintain trust and credibility.
Conducted regular follow-ups and check-ins to gather feedback and assess satisfaction levels.
Assisted in onboarding new clients, explaining services, and setting clear expectations from the beginning of the relationship.
Analyzed customer data and behavior to suggest improvements in processes and strategies.
Supported sales teams by identifying upsell/cross-sell opportunities based on client needs and preferences.
Ensured adherence to company policies while delivering exceptional service standards.
Contributed to the overall improvement of customer service frameworks and relationship management strategies.

Company industry:
Banking

Customer Services Officer

January 2021 - January 2023

The Noor Project

Lahore, Pakistan

January 2021 - January 2023

















Build and maintain relationships with international donors through regular communication and updates
Coordinate donor outreach and handle inquiries with professionalism and care
Prepare and deliver timely donor reports, impact stories, and acknowledgment letters
Track donor engagement and ensure data accuracy in the donor management system
Collaborate with internal teams to align donor interests with ongoing projects
Delivered prompt, professional, and personalized customer support across multiple channels including phone, email, and live chat.
Resolved customer inquiries, concerns, and complaints efficiently, ensuring a positive customer experience and loyalty.
Maintained a deep understanding of products and services to provide accurate information and resolve issues on first contact.
Logged all customer interactions in CRM systems to ensure proper documentation and tracking of service quality.
Collaborated with internal teams to escalate complex cases and ensure timely resolution of customer requests.
Assisted in streamlining support processes to improve response time and service efficiency.
Conducted post-interaction follow-ups to ensure satisfaction and gather feedback for continuous improvement.
Monitored and met KPIs including response time, resolution time, and customer satisfaction ratings.
Participated in training sessions to stay updated on new systems, policies, and service techniques.
Maintained a calm and empathetic approach during high-pressure situations to uphold service excellence.
Played a key role in building a service-focused culture and improving customer retention metrics.

Company industry:
Non-profit Organization

Customer Relation Officer

January 2017 - January 2021

Vallee Creative

Lahore, Pakistan

January 2017 - January 2021









Built and nurtured strong relationships with clients to ensure loyalty, satisfaction, and long-term engagement.
Served as a trusted advisor, understanding client needs and delivering personalized solutions aligned with company offerings.
Monitored customer satisfaction through surveys and feedback loops, taking proactive steps to address concerns.
Ensured smooth communication between clients and internal teams to deliver consistent and timely support.
Coordinated regular check-ins and follow-up meetings to maintain strong, ongoing client connections.
Identified opportunities to upsell or cross-sell based on customer behavior and engagement history.
Maintained accurate and up-to-date client records in CRM systems, ensuring all communication was tracked and actioned.
Represented the company in a positive and professional manner during client interactions, events, and business meetings.
Collaborated with sales and marketing teams to align on client strategies and relationship-building initiatives.
Played a key role in client retention and helped reduce churn by delivering high-value service and consistent engagement.
Resolved client issues quickly and efficiently while keeping satisfaction and trust at the forefront.
Provided insights and reports on client trends, challenges, and opportunities to senior management for strategic planning.

Company industry:
Marketing

Education

Superior University

March 2022

March 2022

Bachelor's degree, Mass Communication

Pakistan

Superior University

January 2018

January 2018

Bachelor's degree, Business And Marketing

Pakistan

Government College

January 2013

January 2013

High school or equivalent, General Science

Pakistan

Skills

BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DYNAMIC APPLICATION SECURITY TESTING DAST
Intermediate
DYNAMIC APPLICATION SECURITY TESTING DAST
Intermediate
INDUSTRIAL EQUIPMENT
Intermediate
INDUSTRIAL EQUIPMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROMOTIONAL CAMPAIGNS
Intermediate
PROMOTIONAL CAMPAIGNS
Intermediate
SALES
Intermediate
SALES
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate

Languages

English

Expert

Hobbies and interests

jetski

Love to drive it fast on beaches

Swimming

Got third Position in College for all colleges over all cities

Cricket

Win twice the College Cup as a Captain