Isabell Matu

-Organazing the meeting rooms and welcoming guests
-Setting up tables

OCTOBER 2011 TO DATE: MALINDI MANAGEMENT STRATEGY LIMITED (CASINO MALINDI)
Title: Waitress

Duties and responsibilities
• Setting tables prior to operations.
• Seating the guests at their respective tables.
• Taking orders and paying attention to detail for each order & ensuring that they arrive in time.
• Clearing the allocated tables after every course and maintaining cleanliness at the table
Ensuring that the guests get good service such that by the time they leave they feel welcomed again.

MAY 2009 TO SEPT 2009: INTERNSHIP AT UTALII HOTEL AND KENYA SCHOOL OF MONETARY STUDIES, NAIROBI
Title: Trainee Waitress
Duties and Responsibilities: • Ensuring that the service standards of the outlet are maintained
• Stock taking at the end of operation hours and reordering for the next day
• Ensure good relation with our guests and updating them on any upcoming events at the outlet or new items on the menu.
• Up selling and suggestive selling of the items on the menu.
• Informing the management of various complements on the menu.
• Making sure that the outlet targets are met by being proactive and impressing the guests by offering impeccable service.

MARCH 2009 - APRIL 2009: INTERNSHIP AT SILVER SPRING HOTEL, NAIROBI
Title: Trainee Waitress
Duties and Responsibilities:
1. Banqueting
2. Waiting
3. Wine and Bar service
4. Food and beverage services
5. Cashiering