Ishan Ismail, Customer Relation Execurive

Ishan Ismail

Customer Relation Execurive

Yasin Khamis Technical Services

Location
United Arab Emirates
Education
Higher diploma, 4 Distinct passes
Experience
6 years, 2 Months

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Work Experience

Total years of experience :6 years, 2 Months

Customer Relation Execurive at Yasin Khamis Technical Services
  • December 2016 to December 2017

YASIN KHAMIS TECHNICAL SERVICES
Since 2016 “UAE”
Administrative and Customer relations executive
YKTS is vendors for companies “Alfuttaim real estate & motors, MSD, Mashreq, Full care medical centre, Al Wasl properties”

Drafting business letters, reports, memoranda, handle queries from the customers, attend visitors, answer telephonic queries “Professionally”
Perform banking, payroll and credit control functions.
Accounts handling “Tally” and preparing MOU letters
Maintaining company records and vendors records
Familiar with Microsoft
www.yk-group.com

Brand Executive at TIIKm (The International Institute of knowledge management)
  • Sri Lanka - Colombo 15
  • January 2016 to November 2016

Duties:

Planning & implementing Branding activities across all online & offline channels. Setting up new marketing campaigns and working with Advertisement companies.

Liaise with sales & marketing team
Customer relationships

Logging and progressing all new leads / potential sales inquiries. Writing new marketing material & website content.

Assisting with campaign building, & promotional copy production. Making sales calls and handling enquiries from potential customers.

Analyse and produce reports on data provided by customers.

Campaign tracking, measurement, evaluation and reporting on all activity. Coordinating company representation at relevant conferences and exhibitions.

I liaising with strategic partners, internal stakeholders and market

Senior financial Advisor at Allianz Insurance Lanka Ltd
  • Sri Lanka - Kandy
  • January 2013 to January 2016

Part of a sales team involved in Sales.
Responsible for ensuring sales & promotional activity. Creating new business opportunities for company.
working with 4Ps.
Generating new leads and business.
finding market opportunities to Invest for the company
Building and sustaining the client relationships.
Analyzing SriLanaka share market.
claim management.

Branding And Marketing at Pioneer house
  • Sri Lanka - Colombo 4
  • November 2011 to June 2013

KEY SKILLS AND COMPETENCIES
Experience in campaigns thorough understanding of promotional and advertising activity.

Ability to work to tight deadlines and multi-task.

Good understanding of methods to assess marketing ROI.

Ability to work in a fast paced and evolving sales environment.

Ability to troubleshoot independently.

Experience of CRM

Education

Higher diploma, 4 Distinct passes
  • at Srilanka Institute of Marketing
  • June 2016

Reputed and accredited by United kingdom similar to CIM.

Specialties & Skills

Creative thinking
Good understanding of methods to assess marketing ROI, Creative thinking
Building good customer relationships
Brand PR
Client Loyalty
Insurance Claims
Marketing Mix
CRM at its best

Languages

English
Expert

Memberships

SLIM
  • Toastmasters club
  • June 2012

Hobbies

  • Kick boxing
    Silver meddle in mid weight category