Jayathunga Gamage Ishan Randika

• Provided L2 network support for internal staff and remote
SaltSide ERP/DMT indian teams.
Oversaw IT incident management systems and
administered Flatrix-PBX (user-level Zoiper5 configuration &
support).
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Delivered hardware/software diagnostics and
troubleshooting across Windows, Linux, and macOS.
•

Administered VOIP servers, printers, and IT asset lifecycle
(distribution, insurance, warranty claims).
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Managed software license allocation & renewals (Microsoft
365, Google Workspace, Adobe Admin Console, Truecaller,
Zoiper5) ensuring compliance & cost optimization.
•

Implemented CCTV operations and supported access
control systems (BioStar2).
•

Designed and maintained Looker Studio dashboards for IT
KPIs (ticket resolution, uptime, asset tracking).
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Coordinated with vendors (SLT, Mobitel, LankaCom, SLIC,
Metropolitan, Techgate) to support IT projects.
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Managed IT budgets, optimizing expenditures on hardware,
software, and vendor services.
•

Managed UniFi UDM Pro firewall, including network
configuration, security policies, and VPN setups.
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Provided L1 network support for internal staff and remote
SaltSide ERP/DMT indian teams.
•

Delivered comprehensive IT support and asset management
to 200+ internal ikman staff and the Indian Saltside
ERP/DMT team, ensuring seamless operations and minimal
downtime

• Managed user operations including account creation, help
desk management, and support escalation.
• Led IT projects including CCTV deployment and E-waste
disposal, ensuring deadlines & compliance.
• Implemented software licensing strategies for renewals
and compliance tracking.
• Enhanced IT efficiency by delivering solutions tailored to
business needs.

• Assisted in user account management and help desk
support.
• Troubleshot hardware/software issues on Windows, Linux,
and macOS systems.
• Supported LAN/WAN networks, firewall setups (Netgate
PfSense firewall), and access control systems.
• Assisted in IT asset management and software license
allocation.
• Collaborated with cross-functional teams on IT projects and
documentation.