ishaq ahmed

✓ Testing, Configuration & installation of hardware and software.
✓ Responsible to small to medium sized IT projects as instructed by the IT Manager
✓ Travelling to different sites to help with installs, deployment, and troubleshooting of desktops, servers,
Firewalls, CCTV Camera and Biometric Access Control.
✓ Management of the daily data backup and retrieval scheme.
✓ Installing and operating Windows desktop and server operating systems.
✓ Firewall administration
✓ Maintained communications for Avaya IP office
✓ Supports and maintain MS Servers/Desktops and office 365
✓ Training new employees
✓ Assistance with training of staff and compiling procedural documentation.
✓ Assisting IT manager on ISO compliance, internal and external audits
✓ Assisting IT Manager for the procurement of IT Equipment by coordinating with approved vendors

✓ installing and configuring computer hardware, software, systems, networks, printers and scanners
✓ planning and undertaking scheduled maintenance upgrades
✓ talking to clients and computer users to determine the nature of problems
✓ responding to breakdowns
✓ investigating, diagnosing and solving computer software and hardware faults
✓ repairing equipment and replacing parts
✓ supervising junior engineering and technical staff
✓ agreeing timescales
✓ obtaining replacement or specialist components, fixtures or fittings
✓ checking computer equipment for electrical safety
✓ maintaining records of software licenses
✓ Managing stocks of equipment, consumables and other supplies.