Isheanesu Kwangware

• Provided remote technical support for multiple school environments, diagnosing and resolving
software and system issues efficiently.
• Maintained accurate operational records and system documentation, supporting reliable and
auditable IT procedures.
• Supported secure operational workflows, applying access control and data handling best
practices.
• Collaborated with technical teams to escalate and resolve infrastructure-related incidents,
strengthening analytical and cross-functional skills.

• Provided remote first- and second-level technical support to end users across multiple school environments,
troubleshooting software, hardware, and connectivity issues efficiently.
• Supported Microsoft 365 environments and applied Windows system administration practices to keep systems
running reliably.
• Documented support requests and technical solutions consistently, maintaining accurate operational records for
auditable IT procedures.
• Applied data security and access control best practices to protect systems and maintain secure operational
workflows.
• Collaborated with technical teams to escalate and resolve more complex infrastructure issues, delivering
dependable support to users.

• Provide remote technical support for schools using Gramia software.
• Diagnose software issues and guide users through resolutions.
• Maintain accurate operational records and support secure operational procedures.
• Collaborate with technical teams while strengthening analytical and customer support skills.

• Provided remote technical support for multiple school environments, diagnosing and resolving
software and system issues efficiently.
• Maintained accurate operational records and system documentation, supporting reliable and
auditable IT procedures.
• Supported secure operational workflows, applying access control and data handling best
practices.
• Collaborated with technical teams to escalate and resolve infrastructure-related incidents,
strengthening analytical and cross-functional skills.

• Administered Active Directory user accounts, password resets and access permissions across
a Windows Server enterprise environment serving multiple municipal offices.
• Applied Group Policy objects (GPOs) to enforce security configurations and standardise desktop
environments organisation wide.
• Deployed, configured, and maintained Windows 7-11 workstations, managing OS deployment
and system imaging for end users.
• Configured and deployed wireless access points across multiple sites, improving network
availability and reliability.
• Performed LAN installation, cable testing, switch diagnostics and network fault resolution to
maintain uptime.
• Supported backup procedures and workstation recovery operations, contributing to improved
system resilience and business continuity.
• Delivered first-line IT support for hardware, software and connectivity issues, documenting all
incidents systematically.

• Configured and deployed wireless access points across multiple municipal offices, improving
network availability.
• Administered Active Directory user accounts, password resets and access permissions in a
Windows Server environment.
• Installed, configured and maintained Windows 7-11 workstations for end users.
• Performed LAN installation, cable testing, switch diagnostics and network fault resolution.
• Delivered first-line IT support for hardware, software and connectivity issues while
documenting incidents.
• Supported backup procedures and workstation deployments, contributing to improved system
reliability.