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Isheanesu Kwangware, Production Team Member / IT Support

Isheanesu Kwangware

Production Team Member / IT Support·Easidot Ltd

Qatar

Bachelor's degree, Computer Systems Engineering

Work experience

Total years of experience: 2 years, 7 months

Production Team Member / IT Support

January 2025 - June 2026

Easidot Ltd

Harare, Zimbabwe

January 2025 - June 2026

• Provide remote technical support for schools using Gramia software.
• Diagnose software issues and guide users through resolutions.
• Maintain accurate operational records and support secure operational procedures.
• Collaborate with technical teams while strengthening analytical and customer support skills.
Company industry:
Cyber & Network Security

IT Intern

January 2023 - January 2024

Harare City Council

Harare, Zimbabwe

January 2023 - January 2024

• Configured and deployed wireless access points across multiple municipal offices, improving
network availability.
• Administered Active Directory user accounts, password resets and access permissions in a
Windows Server environment.
• Installed, configured and maintained Windows 7-11 workstations for end users.
• Performed LAN installation, cable testing, switch diagnostics and network fault resolution.
• Delivered first-line IT support for hardware, software and connectivity issues while
documenting incidents.
• Supported backup procedures and workstation deployments, contributing to improved system
reliability.
Company industry:
Public Administration

Education

Midlands State University

January 2025

January 2025

Bachelor's degree, Computer Systems Engineering

Zimbabwe

GPA (rating): Good

GPA (rating): Good

Built an NGO Fund Transparency System using Ethereum, Solidity, Node.js, MongoDB, and React for secure donation tracking. Designed enterprise network simulations using Cisco Packet Tracer and GNS3. Implemented an Active Directory Lab covering user management, Group Policy, and system hardening. Wrote Python scripts to automate Excel reporting and admin tasks. Completed an IT Internship at Harare City Council (2023–2024) in network and systems administration. Earned Cisco Cybersecurity, Ethical Hacker, and Google ML certifications. Graduated with Upper Second Class Honours (2.1) in Computer Systems Engineering.
View attachment

Skills

COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK ENGINEERING
Intermediate
NETWORK ENGINEERING
Intermediate
NETWORK INFRASTRUCTURE
Intermediate
NETWORK INFRASTRUCTURE
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATING SYSTEMS
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
WINDOWS SERVERS
Intermediate
WINDOWS SERVERS
Intermediate

Languages

English

Beginner

Training and Certifications

Certifications
Ethical Hacker
Introduction to Cybersecurity
Introduction to Machine Learning
Computer Operations and Packages

Hobbies and interests

Networking technologies and home-lab experimentation Reading tech blogs and following IT trends Foot
Networking technologies and home-lab experimentation Reading tech blogs and following IT trends Foot