H K Supervisor
intercontinental hotel AL khobar
Total years of experience :10 years, 5 Months
Aprail 2009 -December 2013 Intercontinental Hotel Al-Khobar KSA
5 Star Hotels - 165 Rooms
Position H K Supervisor
Duties:-
• The operational and timely delivery of a full range of directly provided contract and locally provided housekeeping and Guest Services,
• To maintain the cleanliness of the property according to our internal rules and regulations and according to MH&R standards
• To co-operate with other members of staff generally and to maintain a smooth running and effective service.
• To maintain harmonious employee relations through effective communication with colleagues and to positively contribute to develop the service.
• To take a positive and pro-active approach to maintaining good customer Relations and to promote at all times a friendly, welcoming and professional atmosphere
• To ensure stock levels of materials and equipment required to undertake duties are adequate, and to inform the Executive Housekeeper where this is not the case.
• To ensure all stock and equipment held within, purchased by, or otherwise used or maintained within the designated area are securely stored
March 2008 - Nov. 2009 Shalimar Hotel D.G.Khan Pakistan
3 Star hotel -120 Rooms
Position HK Supervisor
Duties:-
• Conducts a morning briefing to room Attendants to check proper grooming.
• Check and see to it that pantry areas/stock room have adequate par stocking of the guest supplies, amenities, cleaning tools and material.
• Reports and turnover any lost found to Housekeeping office for proper documentation and safekeeping.
• Pay special attention to VIP residents.
• Periodical cleaning programs scheduled and carried out.
April 2007 - March 2008 Radisson Hotel DGK. Pakistan
HK Supervisor
Duties: - Reporting to Executive Housekeeper with responsibilities
Coordinating cleaning personnel (25-30 staff) and inspect hotel
Guest rooms, bathrooms, corridors and lobbies
• Assign work to Housekeeping and training personnel
• Brief staff daily on relevant information and VIP status and be
• Available greet VIP's individual on PM shift
• Check daily schedules and rosters and maintain correct staffing levels in
Accordance to occupancy
• Issue and control all keys and mobile within the Housekeeping department
• Examination of rooms, halls and lobbies to determine need for repairs or
Replacement of furniture or equipment and make recommendations to
Management
• Through knowledge of guest supplies with the ability to determine what
Amenities are applicable to each room type
• Check and count linen and supplies
• Inventories stock to ensure adequate supply
• Investigation complain regarding Housekeeping service and equipment and take necessary action
May 2006 - Feb. 2007 Radisson Hotel DGK.Pakistan
Position HK Order Taker
July 2005 - March 2006 Radisson Hotel DGK. Pakistan
3 Star Hotel - 112 Rooms
Position: Housekeeping Asst.
Duties: • Responsible for servicing the mini bar
• Servicing and cleaning of guests rooms
• Maintenance of public areas to high standards
• Informing maintenance of any damages etc
• Responsible for Turndown service
• Liaising with guests, staff and management
• Adhere to OH & S procedure
2002- 2004 Marriat hotel Pakistan
5 Star Hotel-300 Rooms
Position: Apprentice Housekeeper
Duties: • Servicing and cleaning of guests rooms
• Maintenance of public areas to high standards
• Informing maintenance of any damages etc
• Responsible for turndown service
• Liaising with guests, staff and management
• Adhere to OH & S procedures
The above stated information is true and accurate. If u give an opportunity to work with your esteemed organization definitely I will serve my part as well and assist to growth of the organization. Anticipating you to find me eligible to offer my service to your esteemed organization
Tel: (+966) 0568113199
• Bachelor in Arts from Govermnt college D.G. Khan • Intermediate from Railway Elementry Collage (DGK) . Pakistan. • High school from Ghouse Abad. Pakistan. Trainings ❖ Successfully completed training Cherish-guest recognition program in Intercotinental Hotel-Al-Khobar ❖ Successfully completed training Fire & Safety training in Intercontinental Hotel-Al-Khobar ❖ Successfully completed chemical training from Johnson Diversy in Intercontinental Hotel -Al-Khobar ❖ Successfully completed the training 6 keys issue of Excellent Service in Intercontinental Hotel -Al-Khobar ❖ Successfully completed the training Four Corner Stone in Intercontinental Hotel Al-Khobar ❖ Successfully completed the training Business Etiquette & Telephone Skills in Intercontinental Hotel Al khober ❖ Certificate of basic HACCP principles by Johnson diversy. Achievement: ➢ I was the employee of the month July 2009 and march 2010 Intercontinental Hotel Al- khobar
• Diploma in Hotel Management from Food Craft Institute, D.G.Khan, (Affiliated with I.H.M. D.G.Khan for 1 year (Housekeeping) . Pakistan.