Ishita Maru, Immigration Specialist

Ishita Maru

Immigration Specialist

Writer Relocations

Location
India - Mumbai
Education
Master's degree, Marketing Management
Experience
9 years, 10 Months

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Work Experience

Total years of experience :9 years, 10 Months

Immigration Specialist at Writer Relocations
  • India
  • My current job since May 2017

Works closely with Senior Manager - Client Relations Immigration/ Head - Relocation &
Immigration and Head- Client Relations, India in determining the Annual Operating Target for
local business for the clients/ RMCs/ Accounts.
2. Managing local Key Accounts for Immigration business.
3. Support the Senior Manager - Client Relations Immigration/ Head - Relocation & Immigration
and Head- Client Relations, India on Immigration RFP and pricing from India
4. Ensure smooth migration of new clients/process along with the members of the CR (Client
Relations) and CS (Client Services) teams.
5. Drive the immigration business by enhancing the existing account relationship and sourcing of
more accounts.
6. Analysis of existing business processes, identification and evaluation of potential improvements.
7. Conduct initial training and refresher training for the team
8. Visit to branches/ client visit within India as and when required by RMCs
9. Monitor and implementation and use of new software Relo Tracker.
10. Quality management in all areas regarding process change, compliance and reviewing of
customer feedback.
11. Build relationships with the client key decision makers.
12. First point of escalation for the client relations team for all Immigration business
Immigration Specialist
LawQuest - Advocates & Solicitors (E&W)
Mumbai,

Practice Officer at Toubro Infotech Ltd
  • India
  • May 2014 to February 2015

certification applications including the H-1B (Cap case, Extension, Amendment and Change of
employer), L-1, E-3 employment based visas, PERM, I-140, adjustment of status (I-485),
Employment authorization document (I-765) and Advance parole (I-131);
2. Prepare and file U.S. family based immigrant visa (I-130 petitions);
3. Compile immigration eligibility documents and analyze individuals’ potential immigration
benefits, including H-1B and L-1 visa processing;
4. Draft PERM Labor Certification advertisement text, prevailing wage determinations, recruitment
documents, and PERM applications.
5. Draft support letters for the H-1B and L-1 cases for the client;
6. Prepare the Petition packet; counsel the clients and brief them for visa interview.
7. Maintaining records and reports on visa expiration dates and filing deadlines.
8. Provide guidance on documentation needed to attend consular appointments, including U.S.
visas, (e.g B1/B2, H-1B and L-1),
9. Assist with coordinating global immigration matters with our network of local counsel across the
globe.
10. Work on global business visitor visas (e.g Business visitor visas for U.K, Schengen, Middle East
countries) for clients and provide end to end support

Visa Officer at Toubro Infotech Ltd
  • India
  • May 2012 to April 2014

Identifying design gaps in the existing company’s Immigration portal & recommend
effective measures to overcome the gaps
* Conduct User Acceptance Testing on new enhancements and provide necessary
observations.
* Conduct demonstration and training sessions among the user. Making user manuals for
new system
* Maintenance of Documents and its regular review & update based on enhancements
taking place on regular basis.
Example of documents are Project Work Flow, Requirement & system validation
spreadsheets, exception reports, Query & observation logs etc.
4. Single handedly handling system migration process from MIS to SAP. Dealing with SAP
technical team, giving project requirement, system automation design, reviewing Blue
prints etc.
5. Coordination with cross functional team as system is integrated with multiple other portals.
6. Reviewing immigration changes (eg: client alerts, legislative changes) and assessing impact,
seeking clarification (if required), communicating as required.
7. Publishing Immigration News Letters every month for the organization & employee‘s
planning purpose.
8. Sole point of contact between technical team and visa operation team.

Education

Master's degree, Marketing Management
  • at Masters in Marketing Management
  • April 2016
High school or equivalent,
  • at University of Mumbai
  • March 2011

(

High school or equivalent,
  • at Jai Hind College
  • March 2008

(

Specialties & Skills

BUSINESS PROCESS
CUSTOMER RELATIONS
MANAGEMENT
MICROSOFT WORKS
MIGRATION
PRICING
QUALITY
QUALITY CONTROL
RELATIONSHIP MANAGEMENT