Executive Secretary
Astoon Hospital
Total years of experience :4 years, 11 Months
Responsible for day to day Administrative Matters, Documents Control, distribution of incoming & Outgoing letters.
Maintaining files, records and reports of incoming and outgoing documents.
Maintaining leave records, vacation schedules & preparing the time keeping records for section employees.
Understanding appropriate company pricing system and policies.
Answer participant questions, as well as question end user to obtain full understanding of what information is being requested.
Document all calls with regards to end user inquires accurately using Call Tracking System.
Monitor Call Tracking for responses from administrative team so call returns are done in a timely fashion.
Follow-up with participants within a 24-hour period in regards to the initial phone call. Even if it is to just touch base and let end user know inquiry is still be researched. Knowledge of products.
Provide quality customer service on every call.
Organize workflow to meet end user deadlines
Communicate clearly and effectively with participants.
Promote good listening skills.
Manage length of calls.
Recognizing and managing assertive customer calls.
Promote teamwork and call center success.
Review monthly publication of Effective Telephone Techniques.
Listen to and critique recorded conversations for purposes of improving customer skills.
Organize and prioritizes duties.
Assist in the planning and preparation of meetings, conferences and conference telephone calls.
Indexing of documents in systematic & manual filing for future references.
Receiving and managing incoming & outgoing courier, faxes & e-mails.
Follow up actions by sending faxes, telephone and internet.
Conducting training for the Astoon employees.
Preparing Inventory Count for the fixed Assets.
Designing ID cards and printing for the Employees.
ADDITIONAL:
Preparing Minutes and follow up.
Computer software request coordinate with IT Department. (Installation of O.P.S & Software).
Worked with Oracle programme (IHBS and HMIS) - related to hospital management.
Responsible for day to day classes, preparing worksheets and test papers,
Maintaining files, records and reports of Students.
Maintaining computer lab and taking classes for grade IV.
Coordinating with other teachers for better results.
Responsible for compiling and keeping of records.
Answering telephone calls and other office related work follows.
Maintain a comprehensive filling system to ensure that all papers and documents can be quickly retrieved, develop tracking system of correspondence and important matters for the team members to address, following up on necessary action to it.
Develop and maintain desk procedures, ensure coverage of responsibilities during absence.
Write and disseminate official directives to enhance productivity.
Collect, review and distribute incoming and outgoing correspondence, including incoming/outgoing facsimiles and e-mails.
Coordinate/liaise with management in the implementation of standard operating procedures.
Responsible for day to day Administrative Matters, Documents Control, distribution of incoming & Outgoing letters.
Maintaining files, records and reports of incoming and outgoing documents.
Maintaining leave records, vacation schedules & preparing the time keeping records for section employees.
Self-Correspondence and preparing all kinds of letters.
Attending Telephone in a professional manner, conveying information to respective addresses.
Indexing of documents in systematic & manual filing for future references.
Receiving and managing incoming & outgoing courier, faxes & e-mails.
Follow up actions by sending faxes, telephone and internet.
Preparing Minutes and follow up.