محمد إيشراث Mohamed Ismail, Technical Support executive

محمد إيشراث Mohamed Ismail

Technical Support executive

Special German Electro Mechanical LLC (Etisalat Partner)

البلد
الإمارات العربية المتحدة - أبو ظبي
التعليم
دبلوم, ITIL-F V3 IT Service Management
الخبرة
12 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 2 أشهر

Technical Support executive في Special German Electro Mechanical LLC (Etisalat Partner)
  • الإمارات العربية المتحدة - أبو ظبي
  • أشغل هذه الوظيفة منذ يونيو 2013

Providing technical support to customers to clear the all the types of complaints and ensure the telecom services are provided as per the quality standard of Etisalat & Vendors.

Handle customer inquiries both telephonically and by email

Installing Optical Network Terminal (ONT) Devices

Configuring Cisco Linksys Products such as Routers and Linksys IAD Devices

Online technical support to field staff (Gpon migration teams) to commission the services also O&M support

Create and configure all the migration data (HSI, POTS, IPTV)

IT Support Executive في Tseyva Pte Ltd
  • سريلانكا - كولومبوا 3
  • فبراير 2012 إلى يونيو 2013

Performs initial setup, software installation, testing, and security hardening of Voice soft switches

Routing Support for partners and customers using company provided tools.

Configuring IP to IP soft switches for call termination.

Provide product feedback to reduce the number of issues experienced by the customer

Provide customers with product and service information

Provide client support and technical issue resolution via
E- Mail, phone and other electronic medium

Process request forms and applications using technology platforms i.e. CRM

الخلفية التعليمية

دبلوم, ITIL-F V3 IT Service Management
  • في Regional Education Institute
  • يوليو 2014

IT Service Management (ITSM) based on ITIL best practices. ITIL V3 Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Technical awareness (and deeper technical training to the appropriate level, depending upon the resolution rate sought) Awareness training and tutorials in new systems and technologies, prior to their introduction

دبلوم, Cisco CCNA Security
  • في Cisco Networking Academy
  • أبريل 2014

Implementing Cisco IOS Network Security Secure Cisco routers Implement AAA on Cisco routers using local router database and external ACS Mitigate threats to Cisco routers and networks using ACLs Mitigate Common Layer 2 attacks Implement the Cisco IOS firewall feature set using SDM/CCP site-to-site VPNs on Cisco Routers using SDM/CCP Cisco IOS IPS feature set using SDM

دبلوم, Microsoft Certification MCTS,MCSA,MCITP
  • في TurnKey IT Training
  • أغسطس 2013

Microsoft Certified Technology Specialist (MCTS Server 2008) Microsoft Certified Solution Associate (MCSA Server 2008) Microsoft Certified IT Professional (MCITP Server 2008) Turnkey IT training - Colombo Microsoft Certification ID: 8854742

دبلوم, Computer Network Cisco CCNA
  • في Winsys IT Training
  • مايو 2011

IP Data Networks LAN Switching IP Addressing (IPv4 and IPv6) IP Routing (RIP, EIGRP, OSPF) IP Services (DHCP, ACL, NAT) Network Device Security WAN Technologies (DSL, ISDN, MPLS, VSAT)

دبلوم, Network Administration Windows / Linux
  • في Turnkey IT Training
  • يونيو 2009

1. Introduction to Computer Network Technology Introduction to Networking Introduction to Network Designing 2. Network Configurations Network Architectures Networking Components Wireless Networking 3. Networking Operating Systems Networking with Windows Networking with CISCO Networking with Linux and UNIX 4. Network Management Routing and Network Management Maintaining and Supporting a Network 5. Network Security and Troubleshooting Network Security Troubleshooting a Network

دبلوم, Computer Studies
  • في London City Campus
  • يناير 2009

Fundamentals of ICT ICT Applications Personal Skills Development Web Design & Development

Specialties & Skills

Microsoft Windows
IT Service Management
Desktop Support
Cisco devices
Outlook
Debian, Ubuntu Linux
Microsoft Office 2007,10, and 2013
Microsoft Windows XP, 7, Vista & 8
VoIP Softswitch Configuration
Microsoft Outlook / Exchange mail Support
Cisco Ios
Desktop Support
Computer Hardware and Faults
Cisco IP Phone Configuration
Client Support
Network Cabling
Java, C#
IT Service Documentation

اللغات

الانجليزية
متوسط
التاميلية
مبتدئ
الملايام
متوسط
الهندية
متوسط